John Tiong
Medical IT Manager
Setia Alam
Summary
I am a reliable and resourceful professional, recognized for being a customer-focused team player. With a proven track record of delivering quality results in fast-paced environments, I bring leadership skills and a compliance-oriented mindset, shaped by my experience in various organizational roles
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Medical IT Manager (Technical)
IDS MEDICAL SYSTEM (M) SDN BHD
10.2024 - Current
- Support pre- and post-sales activities, including Proof of Concept (POC) for MDIP , demos for Medical equipment integration with Hospital System, and technical presentations.
- Prepare commercial proposals for medical IT solution requests
- Plan and deploy Medical IT solutions for healthcare facilities
- Demonstrated familiarity with latest hardware, software and networking technology.
- Interacted and negotiated with vendors, outsourcers, and contractors to secure products and services.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
Area Sales Manager (East Coast)
IDS MEDICAL SYSTEM (M) SDN BHD
09.2023 - 09.2024
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
Service Delivery Manager
IDS MEDICAL SYSTEM (M) SDN BHD
01.2017 - 08.2023
- Managed a team of 35 engineers, ensuring monthly KPIs such as warranty Preventive Maintenance (PM) and breakdown response were met
- Oversaw installations and supported customer feedback processes to maintain high service satisfaction
- Ensured compliance with principal requirements (e.g., Philips, GE, Getinge) and ISO 9001:2015, ISO 13485 standards
- Directed KKM ventilator installation projects, from pre-installation to on-site testing and commissioning (T&C)
- Led the use of in-house CRM systems for data compilation and reporting to management
Senior Technical Sales Engineer
IDS MEDICAL SYSTEM (M) SDN BHD
01.2010 - 01.2017
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Utilized advanced technical knowledge to gain a competitive edge in the market by effectively showcasing product capabilities in comparison to competitor offerings.
- Collaborated with sales and engineering to meet and exceed revenue targets.
- Provided exceptional customer service throughout the entire sales cycle, resulting in increased client retention rates.
- Built and demonstrated monitoring solutions at events like MINI Hospital Concept, APHM, ASMIC, and MSA
- Coordinated with Philips Monitoring & IT specialists and third-party contractors for various deployments
- Played a key role in Shah Alam CCIS deployment, ensuring project management and technical execution
Senior Service Engineer
IDS MEDICAL SYSTEM (M) SDN BHD
01.2007 - 01.2010
- Installed, supported, and upgraded Philips Patient Medical IT solutions, including CCIS and OB systems
- Achieved customer satisfaction with timely resolution of technical issues and clear communication.
- Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Lead deployments at hospitals such as IJN, HUKM, and HKL
- Supported projects like PCMC OB System implementation and SunMed CCIS deployment
Service Engineer
CEI Technology SDN BHD
06.2004 - 04.2007
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Managed troubleshooting and assembly of solutions for ATM machines, including TNG services
- Installed and trained bank officers on new ATM operations for BSN National Bank
- Performed software upgrades for ATM brands like NCR and Wincor
Education
Bachelor of Computer Science - Computer Networking
Management & Science University (MSU)
06.2002 - 06.2004
Skills
Organization skills
Team collaboration
Product development
CRM software
Customer service management
Employee training and development
Critical thinking
Team leadership
Coaching and mentoring
Project management
Service delivery optimization
Rapport building
Timeline
Medical IT Manager (Technical)
IDS MEDICAL SYSTEM (M) SDN BHD
10.2024 - Current
Area Sales Manager (East Coast)
IDS MEDICAL SYSTEM (M) SDN BHD
09.2023 - 09.2024
Service Delivery Manager
IDS MEDICAL SYSTEM (M) SDN BHD
01.2017 - 08.2023
Senior Technical Sales Engineer
IDS MEDICAL SYSTEM (M) SDN BHD
01.2010 - 01.2017
Senior Service Engineer
IDS MEDICAL SYSTEM (M) SDN BHD
01.2007 - 01.2010
Service Engineer
CEI Technology SDN BHD
06.2004 - 04.2007
Bachelor of Computer Science - Computer Networking
Management & Science University (MSU)
06.2002 - 06.2004
Similar Profiles
Florence Nalina Jothy Arul JothyFlorence Nalina Jothy Arul Jothy
Ultrasound Clinical Applications Specialist at IDS Medical Systems SDN. BHDUltrasound Clinical Applications Specialist at IDS Medical Systems SDN. BHD
Irvan Syamsul TIrvan Syamsul T
Technician at PT IDS Medical System IndonesiaTechnician at PT IDS Medical System Indonesia
Heru Sugondo Heru Sugondo null
Senior Sales Supervisor at PT. IDS MEDICAL SYSTEM INDONESIASenior Sales Supervisor at PT. IDS MEDICAL SYSTEM INDONESIA