Faridah Binti Mohamed Kassim
Enforcement Officer
Batu Caves,Malaysia
Summary
Dynamic and results-oriented professional with a proven track record at Majlis Perbandaran Selayang, adept in investigation and compliance enforcement. Excelled in relationship-building and persuasive communication at Kc Advance Group Sdn. Bhd. Brings exceptional skills in interpersonal communication and planning, enhancing team efficiency and achieving a significant increase in compliance rates.
Overview
11
11
years of professional experience
1
1
Language
Work History
Enforcement Officer
Majlis Perbandaran Selayang
08.2016 - Current
- Investigate complaints and reports of non-compliance with laws and regulations
- Develop and implement enforcement strategies and plans
- Participate in training programs to stay updated on laws and enforcement techniques
- Collaborate with law enforcement agencies during joint operations or investigations
- Respond to emergencies and public safety incidents as required
- Prepare and submit detailed reports on enforcement activities and incidents
Telemarketer
Kc Advance Group Sdn. Bhd
01.2014 - 05.2015
- Built relationships with customers using strong persuasion and active listening skills.
- Completed daily and weekly sales reporting using assigned tools.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Called prospective customers in designated market area to qualify leads.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
- Recorded and updated customer information in online systems.
Education
Diploma HRM - Human Resources Management
Open Universiti Malaysia (OUM)
Wangsa Maju10.2023
Skills
Written Communication
Good Telephone Etiquette
Multitasking Abilities
Data Entry
Interpersonal Communication
Training and Development
Teambuilding
Active Listening
Self-Motivated
Flexible and Adaptable
Organization and Time Management
Teamwork and Collaboration
Planning and Coordination
Timeline
Enforcement Officer
Majlis Perbandaran Selayang
08.2016 - Current
Telemarketer
Kc Advance Group Sdn. Bhd
01.2014 - 05.2015
Diploma HRM - Human Resources Management
Open Universiti Malaysia (OUM)