Summary
Overview
Work History
Education
Skills
Timeline
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Faridah Binti Mohamed Kassim

Faridah Binti Mohamed Kassim

Enforcement Officer
Batu Caves,Malaysia

Summary

Dynamic and results-oriented professional with a proven track record at Majlis Perbandaran Selayang, adept in investigation and compliance enforcement. Excelled in relationship-building and persuasive communication at Kc Advance Group Sdn. Bhd. Brings exceptional skills in interpersonal communication and planning, enhancing team efficiency and achieving a significant increase in compliance rates.

Overview

11
11
years of professional experience
1
1
Language

Work History

Enforcement Officer

Majlis Perbandaran Selayang
08.2016 - Current
  • Investigate complaints and reports of non-compliance with laws and regulations
  • Develop and implement enforcement strategies and plans
  • Participate in training programs to stay updated on laws and enforcement techniques
  • Collaborate with law enforcement agencies during joint operations or investigations
  • Respond to emergencies and public safety incidents as required
  • Prepare and submit detailed reports on enforcement activities and incidents

Telemarketer

Kc Advance Group Sdn. Bhd
01.2014 - 05.2015
  • Built relationships with customers using strong persuasion and active listening skills.
  • Completed daily and weekly sales reporting using assigned tools.
  • Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Called prospective customers in designated market area to qualify leads.
  • Increased customer satisfaction by addressing inquiries and resolving issues promptly.
  • Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
  • Recorded and updated customer information in online systems.

Education

Diploma HRM - Human Resources Management

Open Universiti Malaysia (OUM)
Wangsa Maju
10.2023

Skills

Written Communication

Timeline

Enforcement Officer

Majlis Perbandaran Selayang
08.2016 - Current

Telemarketer

Kc Advance Group Sdn. Bhd
01.2014 - 05.2015

Diploma HRM - Human Resources Management

Open Universiti Malaysia (OUM)

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Faridah Binti Mohamed Kassim Enforcement Officer