Summary
Overview
Work History
Education
Skills
Interests
Quote
Timeline
Affiliations
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Nalline Siver Raja

Nalline Siver Raja

Enforcement Officer
Ipoh,Perak

Summary

  • Experienced Clerical Officer with over 11 years of experience in PERKESO. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
  • Enthusiastic , eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of clerical and managements. Motivated to learn, grow and excel in PERKESO.
  • Accomplished clerk with experience addressing various business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Diplomatic and professional when communicating with stellar time management and multitasking expertise.
  • Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

15
15
years of professional experience
9
9
years of post-secondary education
4
4
Languages

Work History

Enforcement Officer

Perkeso
KUALA LUMPUR, W.PERSEKUTUAN(KL)
2023.03 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.

Pegawai Kerani

Perkeso
Ipoh, Perak
09.2017 - Current
  • Prepare prosecution papers to prosecute employers for non-compliance with the Socso act.
  • Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Assist Officers to Issue departmental summons for employers for non-compliance with the Socso act.
  • Prepare compound files for Compounding Committee Meeting at the SOCSO Perak State Office level.
  • Process appeal compound cases from employers within the dateline given.
  • Analyzed probable outcomes of cases using knowledge of legal precedents.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.

Pegawai Kerani

Perkeso
kuala lumpur, WP Kuala Lumpur
09.2010 - 10.2017
  • Collaborated with Officers to resolved parliament and postcab issues which is related to Socso matters.
  • Collaborated with Officers to prepare, monitor and implement the Strategic Plan for the year 2016 - 2020.
  • Prepared and managed the Socso Key Performance Indicator for the year 2016 - 2017.
  • Collaborated with Officers to prepare, manage and update the Socso Act.
  • Collaborated with Officers to prepare the Socso Annual Report for the year 2010-2016.
  • Worked with customers to understand their needs and provide service on Socso matters.
  • Increased customer satisfaction by resolving Customer issues on Socso claim matters.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Adobe Design.
  • Composed sensitive, confidential reports and documentation.

Pegawai Kerani

PERKESO
Kulim, Kedah
03.2009 - 12.2010
  • Worked with customers to understand needs and provide service on claims.
  • Collaborate with Officers to resolved enforcement problems, improved operations and provided exceptional client support.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Education

BBA - Business Administration

Asia E University
Kuala Lumpur
01.2015 - 10.2019

MBA - Business Administration

Asia E University
Kuala Lumpur
01.2020 - Current

Skills

    Team building

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Interests

Reading

Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Enforcement Officer

Perkeso
2023.03 - Current

MBA - Business Administration

Asia E University
01.2020 - Current

Pegawai Kerani

Perkeso
09.2017 - Current

BBA - Business Administration

Asia E University
01.2015 - 10.2019

Pegawai Kerani

Perkeso
09.2010 - 10.2017

Pegawai Kerani

PERKESO
03.2009 - 12.2010

Affiliations

  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Project Management Institute
  • Society of Human Resource Management
  • National Association of Social Workers

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Nalline Siver RajaEnforcement Officer