Farah Izzati Zaufit

-Assist in day to day reporting of financial information and preparation of required regulatory reporting.

-Responsible for daily bank entries booking and monthly bank reconciliation.

-Record and monitor daily bank balance and ensure the sufficient cash flow to perform day to day payout.

-Monitor processed payments and conduct reconciliation on payment transactions and settlements.

-Promptly respond to other business stakeholders on inquiries to resolve any delay in payment processing to merchants.

-Work cooperatively with the Payment Operation team on ensuring accurate processing of settlement and also refund related matters.

-Supporting Senior and Manager in gathering relevant information for audit and other ad-hoc duties and projects.

• Perform daily payout activities to both Shopee buyers and sellers on a daily or weekly basis by consolidating requests from internal teams and ensuring the proper due to diligence performed prior to any payout activities.
• Perform scheduled payout activities to other internal Shopee entities by consolidating approved requests from internal stakeholders and ensuring the proper due to diligence performed prior to any payout activities.
• Be an internal SME (subject-matter expert) in e-commerce payments processing to assist in solving daily payments issues.
• Rotational support on campaign days to ensure payment channel availability.
• Ensure server and bank downtimes are managed adequately before and during campaign days by ensuring channel maintenance set-up or ensuring proper communication within internal teams to manage expectations.
• Assist UAT for any new features of e-wallet and adjustment process purposes.
• Act as local person in charge to partner with Product and Technical team for any payment bug issues raised.
• Prepare SOP for payment adjustment process and work on continuous process improvement.
• Familiar with Salesforce by attending all inquiries related to payment issues especially refund.
• Supported chargeback inquiries upon request.
• Other ad-hoc tasks as required.
• Collaborated with cross-functional teams to develop customized solutions for complex payment challenges, enhancing overall efficiency.
• Improved customer satisfaction with timely resolution of payment-related issues, maintaining strong client relationships.
• Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.