FARA HAZWANI BINTI MOHAMAD ZAID

• Assisted in financial reporting and cash management by tracking daily cash flow and bank flow reports.
• Supported accounts payable processes by efficiently processing supplier invoices using SQL accounting system.
• Facilitated payroll administration through monthly payroll processing for employees, ensuring accuracy and compliance.
• Prepared weekly worker advance reports and generated necessary payment vouchers.
• Collected and maintained accurate data needed for effective forecasting.
• Chased overdue payments and distributed invoices for up-to-date accounting.
• Built long-lasting client relationships using strengths in communication and interpersonal relations.
• Produced regular status and sales reports within required timelines.
• Coordinated with cross-functional teams to deliver comprehensive solutions that met client objectives.

- to manage the branch daily operation & administration system.

- to assist the management and implementation of sales activities administration & facilities functions.

- to maintain office system system such as data management & filling.

- keep stock of office supplies & place orders when necessary .

- to manage phone calls & correspondence such as email, letters & package etc.

- Responsible for overall general administration, maintenance and upkeep facilities and services.

- Managing and supervising day to day operations of the administrative department and staff members.

- Working with the accounting and management teams to set budget, monitor spending, and process payroll and other expenses.

- Assist on HR administrative including issue memo, update leave records, medical expenses record etc.

- Assist on monitor cleaner issue at office.

- Prepare invoice & receipt for clients payment and other ad hoc designed by superior.

• Processed reservations on internal booking system for accurate recordkeeping.
• Managed client portfolios, fostering strong relationships through regular communication and updates.

• Monitored customs documents until completion.
• Assisted in preparing hard copies of customs forms K1/K2/K3/K8 & ZB for submission.
• Checked HS codes using JKDM Explorer for each product.
• Supported subordinates in problem-solving activities.
• Coordinated communication with customers for duty confirmations.
• Updated container statuses within PTP port system.
• Prepared daily and monthly reports for the head of department.
• Attended industry events regularly, networking with potential clients and industry professionals to maximise future opportunities.

• Responsible monitor shipment start from SOB (Shipped On Board ) until the vessel ETA(Estimate Vessel Arrive ) at Port.
• Update customer vessel ETA for LCL (Loose Cargo) and FCL (Full Container) shipment.
• Liaise with vendor to arrange transport/ truck to make sure deliver the container to customer in right time.
• Solve the problem and do the survey once the cargo is damaged.
  ‑ Prepare LOI letter (Authorized Letter) and prepare the document for turn over shipment.
• Monitor the shipment until DLV (Deliver) by using STAT 1.
• Update event code at CFIT system once shipment complete.
• Prepared the billing to customers, especially for FOB terms, because prepaid term customers pay the charges. If the collect term has just closed, the bill is to be sent to the shipper via the CFIT system.
• Prepare shipping documentation (B/L , DO ,etc ) according to the shipping instructions and other requirements.
• Ensure shipment documentation accuracy in other to avoid typing mistake and wrong
• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Achieved service time and quality targets.
• Engaged with customers to better understand needs and deliver excellent service.
• Identified issues, analysed information and provided solutions to problems.
• Handled customer concerns and escalated major issues to supervisor.
• Enhanced working relationships by participating in team-building activities.
• Prepared range of written communications, documents and reports.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Developed team communications and information for meetings.
• Developed excellent working knowledge of industry trends and improvements in processes.

• Responsibilities to involve all the activity warehouse operations.
• Receive instruction from Operations Supervisor on the daily work involved.
• To liaise with contractor, monitor and ensuring the daily planned jobs are correctly and promptly executed.
• Monitor & maintain all the cargo in good conditions during storage and handling.
• Always ensure warehouse in good condition.
• Report any irregularities , damage and other issues to supervisor in charge.
• Check all inbound & outbound container conditions.
• Prepare inbound & outbound report to customer services.
• Receiving cargo from truck, check and count against to Delivery Order / Invoice.
• Strictly follow all tally and other Operations Process flow & handling SOP.
• Involve in inventory activites stock count at warehouse.
• Prepare Weekly/ Monthly report.
• Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
• Picked and packed customer orders with accuracy, meeting daily productivity targets.
• Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
• Picked orders to meet productivity targets.
• Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.