ERWAN SHAHRIZAL BIN MOHAMMAD
REAL ESTATE NEGOTIATOR
DENGKIL
Summary
Ambitious Real Estate Broker and client advocate skilled in establishing buyer and seller partnerships to foster stress-free real estate sales transactions. Proven success in contract negotiation and housing market monitoring. Strong focus on sales marketing to increase clientele.
Overview
17
17
years of professional experience
Work History
PROBATIONARY ESTATE AGENT
HEBAT REALTORS
01.2016 - Current
- Fostered a professional and cooperative working relationship with fellow estate agents to facilitate smooth transactions for all parties involved.
- Maximized advertising exposure by utilizing various platforms such as print media, online ads, social media channels, and direct mail campaigns.
- Managed property transactions from initial consultations to closing, maintaining clear communication with all parties involved.
REAL ESTATE NEGOTIATOR
AZMI & CO KL
01.2014 - 01.2016
- Conducted property showings to prospective buyers highlighting benefits of specific properties as well as comparing them to other options available in the market.
- Represented both buyers and sellers in residential real estate transactions while managing multiple listings simultaneously.
- Expedited transaction closings by collaborating closely with attorneys, inspectors, appraisers, and lenders.
- Facilitated efficient communication between all parties during transactions to keep deals moving forward smoothly without delays or misunderstandings.
- Negotiated favorable terms by effectively communicating with sellers, buyers, and agents.
Customer Engineer
IBM
01.2009 - 01.2014
- Elevated overall client satisfaction scores via consistently delivering prompt resolutions while maintaining an empathetic approach.
- Contributed to the company''s growth by identifying opportunities for upselling additional products and services that met customers'' needs.
- Served as a liaison between clients and internal teams for escalated issues, facilitating satisfactory resolutions for all parties involved.
- Resolved system malfunctions with thorough troubleshooting, ensuring optimal system performance.
- Boosted company reputation by presenting professional, knowledgeable, and courteous service to clients during on-site visits.
- Maintained accurate records of service calls and repairs performed, ensuring compliance with company policies and industry standards.
Pre Sales Engineer
Telekom Sales & Services
01.2007 - 01.2009
- Assisted sales teams in achieving revenue goals through strategic pre-sales activities and close collaboration.
- Streamlined the pre-sales process for increased efficiency and accelerated deal closure rates.
- Evaluated competitors'' offerings to identify areas where company products could excel or needed enhancements.
- Provided technical expertise and support during the sales process, increasing customer confidence in product capabilities.
- Enhanced client satisfaction by conducting thorough needs assessments and providing tailored product recommendations.
Education
No Degree - Certificate Estate Agent
Inspen
Putrajaya, Malaysia 04.2001 -
Bachelor of Science - Computer Science Majoring in Multimedia
Universiti Teknologi Malaysia
Johor Bahru, Johor, Malaysia 04.2001 -
Skills
Property Management
Social Media Marketing
Property Inspections
Local Area Knowledge
Timeline
PROBATIONARY ESTATE AGENT
HEBAT REALTORS
01.2016 - Current
REAL ESTATE NEGOTIATOR
AZMI & CO KL
01.2014 - 01.2016
Customer Engineer
IBM
01.2009 - 01.2014
Pre Sales Engineer
Telekom Sales & Services
01.2007 - 01.2009
No Degree - Certificate Estate Agent
Inspen
04.2001 -
Bachelor of Science - Computer Science Majoring in Multimedia
Universiti Teknologi Malaysia
04.2001 -