SHUHANA SALLIH
TAPAH ROAD,PERAK
Summary
Dynamic professional with expertise in network building, property presentation, and digital marketing. Demonstrates proficiency in prospecting and cold calling, lead qualification, and MS Office applications. Adept at multi-tasking and computer literacy, with a strong focus on achieving business objectives through effective communication and strategic planning. Committed to leveraging skills in digital marketing to drive growth and enhance brand visibility.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Probationary Estate Agent
Rahim & Co Chestertons
Ipoh, Perak
2022.03 - Current
- Supported sales initiatives through implementation of effective marketing strategies and presentation of high-quality property listings.
- Enhanced client comprehension of buying procedures through clear communication and informative guidance.
- Coordinated open house events to boost property visibility and attract potential buyers.
- Educated first-time homebuyers on mortgage options guiding them towards informed financial decisions.
- Actively followed-up with prospective buyers after viewings encouraging faster decision making.
- Assisted buyers in finding suitable properties according to their budget and requirements for successful purchases.
- Drafted compelling property descriptions for online listings to attract potential buyers.
- Conducted over 50 daily customer calls to enhance engagement and drive sales.
- Developed a solid network of contacts within the industry that facilitated quick sales transactions.
- Maintained up-to-date records of all buyer interactions ensuring transparency throughout the process.
- Conducted regular market research keeping abreast with latest industry trends.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
- Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.
- Managed and rented out rental properties.
- Coordinated appointments with prospective buyers to showcase houses and plots.
SALES AGENT - ONLINE BASIS FOR HIJRAH WATER SB
Hijrah Water Sdn Bhd
Kajang, Selangor
2017.05 - 2022.01
- Boosted brand visibility by organising promotional events.
- Attended industry conferences for networking and client acquisition.
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Provided after-sales support as required, enhancing overall customer experience.
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.
- Maintained detailed records of sales activities for accurate forecasting.
- Managed product demonstrations for increased customer engagement.
- Identified prospect needs and offered appropriate products and services.
Assistant Manager Property Department
BANK ISLAM MALAYSIA SDN BHD
Kuala Lumpur, Kuala Lumpur
2008.08 - 2017.01
- Carried out property inspections for maintaining a high standard of cleanliness and repair.
- Coordinated repair work, minimising disruption to tenants.
- Inspected rental properties before and after tenancies, appropriately handling bond payments.
- Collaborated with architects and engineers to develop detailed project plans.
- Liaised effectively with subcontractors, maintaining smooth workflow at all times.
- Evaluated bids from contractors and subcontractors to ensure value for money.
- Handled disputes resolution processes efficiently, minimising disruption to projects.
- Ensured compliance with health and safety regulations during all stages of construction projects.
- Attended development, pre-start and subcontract meetings.
- Reduced company costs through diligent supplier contract negotiations.
- Maintained inventory control systems, ensuring adequate stock levels at all times.
- Negotiated with vendors for favourable terms, reducing procurement expenses.
- Monitored budget spendings to prevent overspending or wasted resources.
- Controlled, monitored and documented administrative processes and procedures.
- Audited office supplies to minimise waste and control expenditures.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Implemented new filing system to improve document retrieval time.
- Handled confidential documents with utmost care and discretion.
- Undertook all necessary administrative duties for smooth operation of the office.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Regularly updated senior management on budget status, facilitating informed decision-making.
- Identified potential cost-saving opportunities through meticulous expenditure review.
- Participated in internal audits to ascertain compliance with statutory requirements.
- Coordinated with department heads to set realistic financial targets.
- Generated invoices based on established accounts receivable schedules and terms.
Valuer cum Estate Agent
IPC Island Property Consultants Sdn Bhd
Klang, Selangor
2004.11 - 2008.06
- Improved client understanding with detailed valuation reports.
- Conducted in-depth property surveys to ascertain correct values.
- Maintained up-to-date knowledge of the property market trends, ensured relevant valuations.
- Managed high-pressure situations effectively during contentious property disputes.
- Undertook comprehensive research for accurate market value estimation.
- Handled confidential information sensitively whilst carrying out valuations.
- Collaborated with real estate agents for accurate local market information.
- Tracked changes in legislation impacting property values, ensuring current knowledge was applied at all times.
- Established a network of contacts within the real estate industry, benefiting from mutual referrals and collaborations.
- Attended industry conferences and exhibitions, strengthening professional network.
- Built strong client relationships through effective communication and service delivery.
- Prioritised tasks to meet and exceed company objectives and goals.
- Maintained excellent client satisfaction by providing in-depth support.
Education
Bachelor of Science - Estate Management
Universiti Teknologi MARA, Seri Iskandar, Perak
Perak 1999.07 - 2002.10
Bachelor of Science - Estate Management
Universiti Teknologi MARA, Shah Alam
Selangor 2002.07 - 2005.04
Skills
- Network building
- Property presentation
- Prospecting and cold calling
- Lead qualification
- MS Office proficiency
- Multi-tasking
- Computer literacy
- Digital marketing
- Building maintenance
- Property evaluations
Languages
English
Advanced
Malay
Proficient (C2)
Affiliations
- MOHD SALLEHUDDIN ALZAHARI , AGM BANK ISLAM MALAYSIA BERHAD 03 2088 8000
- AZIZAH ABDUL AZIZ, AGM GENERAL ADMINISTRATION DIVISION, BANK ISLAM MALAYSIA BERHAD 03 2088 8000
Certification
Certificate and License in Estate Agent as Probationary Estate Agent
Timeline
Probationary Estate Agent
Rahim & Co Chestertons
2022.03 - Current
SALES AGENT - ONLINE BASIS FOR HIJRAH WATER SB
Hijrah Water Sdn Bhd
2017.05 - 2022.01
Assistant Manager Property Department
BANK ISLAM MALAYSIA SDN BHD
2008.08 - 2017.01
Valuer cum Estate Agent
IPC Island Property Consultants Sdn Bhd
2004.11 - 2008.06
Bachelor of Science - Estate Management
Universiti Teknologi MARA, Shah Alam
2002.07 - 2005.04
Bachelor of Science - Estate Management
Universiti Teknologi MARA, Seri Iskandar, Perak
1999.07 - 2002.10