Edward Richmond Ventura
Account Specialist
Kuala Lumpur,Kuala Lumpur
Summary
Experienced Customer Service Representative with years of experience in resolving complex customer inquiries and issues. Passionate about building customer relationships, increasing customer engagement. Trained Technical Support Expert and highly skilled communicator who meets the targets monthly and ensures positive customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Specialist
TDCX Malaysia
08.2024 - Current
- E-Payment Gateway account specialist.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Resolved complex billing and payment issues for balanced, accurate accounts.
Customer Service Representative
Techlog Center Philippines (Asurion)
10.2019 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Risks Operations
Technical Support Representative
IBM
04.2019 - 10.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Customer Service Representative
Altec Business Solutions Inc.
01.2018 - 04.2019
Process Associate
SLK Global Services
08.2016 - 06.2017
Process Associate
EXL SERVICES LLC
12.2014 - 02.2016
Process Associate
GENPACT LLC
10.2013 - 11.2014
Education
Bachelor of Science in Marine Transportation -
Asian Institute of Maritime Studies
12.2013
Skills
- Computer and Software Savvy
- Leadership and Sportsmanship
- Strong Interpersonal Skills
- Outstanding Communication Skills
- Adaptability
- Organizational Skills
- Multitasking
- Customer Solutions
- High Complex Adaptability
Certification
Yellow Belt Certified- Lean Six Sigma Certificate
Open Certificate thru google(Edward Richmond Barredo Ventura)
Timeline
Account Specialist
TDCX Malaysia
08.2024 - Current
Customer Service Representative
Techlog Center Philippines (Asurion)
10.2019 - 12.2023
Technical Support Representative
IBM
04.2019 - 10.2019
Customer Service Representative
Altec Business Solutions Inc.
01.2018 - 04.2019
Process Associate
SLK Global Services
08.2016 - 06.2017
Process Associate
EXL SERVICES LLC
12.2014 - 02.2016
Process Associate
GENPACT LLC
10.2013 - 11.2014
Bachelor of Science in Marine Transportation -
Asian Institute of Maritime Studies
Yellow Belt Certified- Lean Six Sigma Certificate
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