Summary
Overview
Work History
Education
Skills
Timeline
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WASEEM SYED

SALES CONSULTANT SPECIALIST
Kuala Lumpur

Summary

Dynamic customer service professional with extensive experience in handling inbound calls, e-chats, and emails, specializing in the banking sector. Proven track record in providing quality customer service and resolving complex issues efficiently. Currently excelling as a Cruise Vacation Agent (Sales Analyst) at TDCX, where I deliver exceptional service in a fast-paced environment, assist customers in planning their vacations, and train new team members to foster a collaborative team culture. With a strong commitment to community service through volunteer work, I am seeking to leverage my skills and experience in a challenging role that contributes to organizational success and personal career growth.

Overview

9
9
years of professional experience
2017
2017
years of post-secondary education
4
4
Languages

Work History

Sales Consultant

TDCX Malaysia
07.2024 - Current
  • Provide exceptional customer service by handling inbound calls from customers, addressing inquiries, and resolving issues related to bookings and services for the Disney Cruise Line.
  • Assist customers in planning their vacations by offering tailored itinerary suggestions and recommendations based on their preferences and needs.
  • Facilitate end-to-end customer service processes, including sales, payment processing, and booking modifications, ensuring a seamless experience for clients.
  • Maintain up-to-date knowledge of company policies, procedures, and offerings through regular updates on the company intranet to provide accurate information to customers.
  • Collaborate with team members to share insights and best practices, contributing to a positive team environment and improved service delivery.
  • Utilize effective communication and problem-solving skills to enhance customer satisfaction and loyalty.
  • Support training and onboarding initiatives for new team members, sharing knowledge and strategies for effective customer interactions.

Sr. Representative (Customer Resolutions)

Synchrony Internationals
06.2016 - 09.2023
  • Handled customer calls regarding billing statements, credit limit adjustments, waiving late fees, disputes, and more.
  • Gained experience in international calling and e-chat processes, enhancing customer engagement.
  • Oversaw the recovery department, responding to communications from attorneys, litigation groups, and customers.
  • Assisted customers with credit bureau reporting and disputes, ensuring accurate information was provided.
  • Demonstrated diversified experience in financial services, customer service, multitasking, research, and audit performance using various tools (Excel, Nintex, FDR, etc.).
  • Provided support and training to new hires, improving their learning curve and integration into the team.
  • Published productivity reports and conducted team huddles and activities to foster a collaborative work environment.

Education

B. Com - Computers

ISO Degree College, Osmania University
Hyderabad
04-2017

Skills

CRM - First Data Resolution Tools

Workstations Tool

Moxie - For chats and email

Avaya One-X

AFP On Demand

Indexing to Revolving

Genesis

MS Office (Basic knowledge)

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Timeline

Sales Consultant

TDCX Malaysia
07.2024 - Current

Sr. Representative (Customer Resolutions)

Synchrony Internationals
06.2016 - 09.2023

B. Com - Computers

ISO Degree College, Osmania University

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WASEEM SYEDSALES CONSULTANT SPECIALIST