Travel (18 Countries and counting)
Dinesree
Personal Health Advisor & Branch Person In Incharge
E-33-13 Mizumi Residences , Kepong,52100 Kuala Lumpur
Summary
Dynamic leader with a proven track record in sales and management. Focused in enhancing customer satisfaction and team efficiency. Excelled in staff development and inventory control. Consistently improving sales by applying ever changing , dynamic & innovative strategies. Skilled in phlebotomy and relationship building. Driven to consistently exceeding KPI targets.
Overview
15
15
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Branch Person in Charge
Pathology & Clinical Laboratory (M) Sdn. Bhd
10.2020 - 01.2025
- In charge of branch overall KPI (including sales targets of > RM 200K / Month).
- In charge of branch P&L that includes weekly and monthly sales reports preparations.
- Lead and manage a team of health and customer service officers towards meeting business KPIs.
- Manage overall day to day operations of the branch.
- Work with management team to implement proper division of responsibilities.
- Handle customer complaints/grievances, resolved issues, and adjust/amend policies to meet changing needs.
- Attend to customer satisfaction through consistent communication, timely updates, and effective problem solving.
- Conduct comprehensive training programs for interns and new joiners.
- Collaborate with suppliers to source and manage healthcare consumables and products.
- Participate in cross branch internal audits (ISO 9001:2015 Internal Auditor).
Personal Health Advisor
Pathology & Clinical Laboratory (M) Sdn. Bhd.
08.2012 - 01.2025
- Sales and promotion of healthcare packages (i.e. Blood profiles and DNA profiles).
- Promotion and sales of wide variety of heath related supplements and products.
- Developed promotional strategies to boost sales and customer engagement.
- Full customer engagement including consultation and advice on overall health and related needs.
- Consistently strive to achieve and exceed monthly KPI targets through effective sales strategies and customer engagement.
- Phlebotomy expertise - performed blood sample collection and ensured proper handling and processing.
- Delivered high-quality phlebotomy service to enhance patient satisfaction.
- Patient care skills - ability to reassure and comfort patients during blood collection procedures.
- Skilled in working with diverse patient demographics, including children, elderly and individuals with special needs. And strong interpersonal skills to establish trust and reduce anxiety.
Customer Service Executive
Healing Rooms Veterinary Clinic
03.2010 - 07.2012
- Cultivate,promote and establish good rapport with customers.
- Handling calls, appointments and managing records.
- Doing sales, advising on healthcare need and requirements to complete customers satisfaction in terms of good advice, service and care.
- Supporting veterinarians in providing comfort to pets owners during critical case, to assure them that clinic is committed in giving their pet the best possible treatment.
- Ensuring a comfortable, safe, and sanitary environment.
- Handle and respond to customers complaints.
- Monitoring stock movement.
- Handling suppliers and orders (clinic consumables).
- Monthly reporting, daily management of clinic,documents filling and handling petty cash.
- X-Ray images manual developing
Education
EXECUTIVE MASTER IN MANAGEMENT
ASIA E UNIVERSITY (AEU)
Subang Jaya, Selangor, Malaysia 06.2016 - 10.2018
Diploma In Medical Laboratory Technology
ASIA METROPOLITAN UNIVERSITY
Cyberjaya, Selangor, Malaysia 04.2001 -
Skills
Business administration
Customer service
Operations management
Marketing strategy
Sales management
Sales tracking
Business development
Verbal and written communication
Accomplishments
- Overall branch sales improvement from RM 2.3M/Year
- Improving & sustaining branch Google review rating from 3.0 to 4.5
- Registered and enabled eSWIS (DOE) for the branch.
- Securing a loyal customer base through service excellence that forms ~60% of recurring sales.
Certification
Certified Phlebotomist
Interests
Food & Fashion
Health & Lifestyle
Timeline
Certified Medical Laboratory Technologist under Malaysian Healthcare Practitioners System (MHPS) under Allied Health Professions Act 2016 – Registration number MAHPC(MLT) 05290
10-2024
Certified Phlebotomist
08-2022
Branch Person in Charge
Pathology & Clinical Laboratory (M) Sdn. Bhd
10.2020 - 01.2025
EXECUTIVE MASTER IN MANAGEMENT
ASIA E UNIVERSITY (AEU)
06.2016 - 10.2018
Personal Health Advisor
Pathology & Clinical Laboratory (M) Sdn. Bhd.
08.2012 - 01.2025
Customer Service Executive
Healing Rooms Veterinary Clinic
03.2010 - 07.2012
Diploma In Medical Laboratory Technology
ASIA METROPOLITAN UNIVERSITY
04.2001 -