DILBAR RAHEMAN KHAN

• Reviewed TikTok videos, images, and text to ensure compliance with community guidelines and local regulations.
• Identified and flagged harmful content, including hate speech, child exploitation, sexual content, and violent material.
• Analyzed emerging content trends and risks, escalating critical cases to senior teams for further investigation.
• Provided recommendations to refine policies and improve moderation strategies.
• Collaborated with compliance and legal teams to address high-risk violations.

Achievements:

• Maintained Average Handling Time (AHT) with 98% accuracy on case reviews.
• Successfully moderated 600+ cases per day, consistently meeting daily targets.

• Moderated user-generated maps within Epic Games, ensuring compliance with platform standards and safety policies.
• Supported players with account-related issues, including in-game purchases, access problems, and currency discrepancies.
• Delivered first-level troubleshooting for lag, connectivity, and performance concerns.
• Investigated escalated user reports and provided timely resolutions.
• Documented case outcomes and contributed to improving escalation workflows.
• Consistently exceeded SLA and performance targets while maintaining high user satisfaction.

• Monitored tweets, images, and videos to detect policy violations including hate speech, harassment, CSAM, and misinformation.
• Tracked trending hashtags and discussions to identify potential threats and ensure proactive moderation.
• Escalated high-risk and sensitive cases to senior reviewers and trust & safety leads.
• Generated trend reports and provided insights to strengthen moderation policies.

• Reviewed text, video, and audio content to ensure compliance with Facebook’s community standards.
• Removed harmful and prohibited content such as graphic violence, hate speech, and exploitation.
• Escalated complex cases and contributed to case reporting for policy improvement.
• Stayed updated with frequent policy changes and applied them consistently to moderation decisions.