Ikhmal Rahman
Content Moderator
B-1-12, Block B, Seri Jasa Apartment, Taman Sungai Besi Indah, 43300 Seri Kembangan, Selangor
Summary
My name is Ikhmal Rahman, I am detail-oriented and collaborative Content Moderator with solid experience in platform safety and policy-driven operations. In addition to core moderation responsibilities, I also provides brief support on root cause analysis (RCA) and policy knowledge sharing when required, contributing insights to help clarify recurring issues and align on new or updated policies. I works closely with peers to support consistent decision-making and shared understanding, while maintaining a calm, approachable communication style and a strong sense of responsibility in upholding quality and trust.
Overview
8
8
years of professional experience
Work History
Content Moderator
ByteDance Precision Ptd Ltd
04.2021 - Current
- Reviewed and moderated user-generated content to ensure compliance with platform policies and community guidelines.
- Collaborated closely with peers to align on new and updated policies, ensuring consistent decision-making.
- Identified emerging content trends and potential risks, contributing to overall platform safety.
- Provided constructive feedback on moderation tools and workflows to support continuous process improvement.
- Maintained professionalism and accuracy while handling sensitive and high-risk content.
- Experience in RCA supporting task.
- Experience in knowledge sharing supporting task; Mentoring new joiner and weekly policy refresher.
Executive Customer Representative
Maxis Sdn Bhd
01.2020 - 01.2021
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Executive Customer Service
Aegis BPO Malaysia Sdn Bhd
01.2018 - 01.2020
- Streamlined processes for quicker problem resolution, resulting in increased customer satisfaction rates.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Arts - Political Science
Universiti Kebangsaan Malaysia (UKM)
Selangor 04.2001 -
Skills
Content Moderation & Policy Enforcement
Critical Analysis & Decision-Making
Issue Resolution & Escalation Handling
Cross-Team Collaboration
Customer Experience Management
Multitasking in High-Volume Environments
Brand & Platform Representation
References
Yuven A/L Kumarasamy
Email: yuven.kumarasamy@bytedance.com
Timeline
Content Moderator
ByteDance Precision Ptd Ltd
04.2021 - Current
Executive Customer Representative
Maxis Sdn Bhd
01.2020 - 01.2021
Executive Customer Service
Aegis BPO Malaysia Sdn Bhd
01.2018 - 01.2020
Bachelor of Arts - Political Science
Universiti Kebangsaan Malaysia (UKM)
04.2001 -