DILBAR RAHEMAN KHAN
Petaling Jaya, Selangor
Summary
Trust & Safety Analyst with 6+ years of experience in content moderation, policy enforcement, and risk assessment across global platforms including TikTok, Facebook, Twitter (X), and Epic Games. Proven expertise in handling high-risk content, CSAM escalation, abuse investigations, and compliance review while consistently meeting SLA and accuracy targets. Strong background in trend analysis, case documentation, and cross-functional collaboration with policy, legal, and product teams.
Overview
7
7
years of professional experience
Work History
Content Review Analyst
ITCAN
Petaling Jaya, Malaysia
02.2024 - Current
- Review and moderate videos, images, and text content to ensure compliance with TikTok community guidelines and local regulations.
- Identify, assess, and escalate high-risk violations including CSAM, hate speech, sexual content, and violent material.
- Analyze emerging content trends and potential platform risks, escalating critical cases to senior and specialized teams.
- Maintain strict adherence to SOPs while meeting SLA, AHT, and quality benchmarks.
- Collaborate with compliance and legal teams on sensitive and complex investigations.
- Achieved 98% accuracy while consistently handling 600+ cases per day in a high-volume environment.
Senior Trust & Safety Specialist
Tech Mahindra Ltd
09.2022 - 10.2023
- Moderated user-generated maps within Epic Games, ensuring compliance with platform standards and safety policies.
- Supported players with account-related issues, including in-game purchases, access problems, and currency discrepancies.
- Delivered first-level troubleshooting for lag, connectivity, and performance concerns.
- Investigated escalated user reports and provided timely resolutions.
- Documented case outcomes and contributed to improving escalation workflows.
- Consistently exceeded SLA and performance targets while maintaining high user satisfaction.
Content Moderator
Concentrix Daksh Services Pvt. Ltd.
12.2020 - 07.2022
- Monitored tweets, images, and videos to detect violations including hate speech, harassment, misinformation, and CSAM.
- Tracked trending hashtags and discussions to proactively identify emerging risks and coordinated escalation of sensitive cases.
- Generated trend and risk reports to support policy updates and moderation strategy improvements.
- Ensured consistent application of platform policies while maintaining quality and accuracy benchmarks.
Content Reviewer
Cognizant
09.2018 - 04.2020
- Reviewed text, video, and audio content for compliance with Facebook community standards.
- Removed prohibited content including graphic violence, hate speech, and exploitation.
- Escalated complex and high-risk cases to senior reviewers and trust & safety leads.
- Stayed updated with frequent policy changes and applied them accurately across all moderation decisions
Education
Bachelor of Science - Information Technology and Management
B.J.B Autonomous College
Bhubaneswar, Odisha07-2017
Skills
- ontent Moderation & Policy Enforcement
- Trust & Safety Case Investigation
- CSAM Identification & Escalation
- Abuse, Hate Speech & Violent Content Review
- Risk Assessment & Trend Analysis
- SLA, KPI & AHT Management
- SOP Adherence & Documentation
- Escalation Handling & Case Management
- Cross-Functional Collaboration (Policy, Compliance)
- User Support & Issue Resolution
TOOLS & PLATFORMS
- TikTok Content Moderation Systems
- Facebook Content Review Tools
- Twitter (X) Safety & Integrity Tools
- Epic Games Player Support & Moderation Tools
Languages
- Hindi
- English
Timeline
Content Review Analyst
ITCAN
02.2024 - Current
Senior Trust & Safety Specialist
Tech Mahindra Ltd
09.2022 - 10.2023
Content Moderator
Concentrix Daksh Services Pvt. Ltd.
12.2020 - 07.2022
Content Reviewer
Cognizant
09.2018 - 04.2020
Bachelor of Science - Information Technology and Management
B.J.B Autonomous College