Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Hi, I’m
Dharshini Shankar
Bank Teller
Klang
Summary
Overview
8
years of professional experience
Work History
Lotus Group Enterprise Sdn Bhd
Money Transfer Teller
03.2023 - Current
Job overview
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
SMJ Teratai Sdn Bhd
Money Transfer Teller
10.2022 - 03.2023
Job overview
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
mydin mohamed holdings sdn bhd
Cashier
03.2022 - 09.2022
Job overview
- Scan items, ensure prices and quantities are correct, and collect payments
- Assist customers by explaining or recommending items, answering questions, and processing credit vouchers or refunds.
II. BDP Global Service Centre, GSC International
Logistics Coordinator
12.2017 - 09.2019
Job overview
- Data Processing work related to logistic field; Date search, analysis input & audit as well as reporting management
- To work on email communication and liaising with customers and Houston vendors
- To ensure all documents are escalated to superior and client for speedy resolution
- Assist with any other assignments as and when required
- Confirm accurate pricing on documents and maintains precise records of customer's import and export.
I. The Traveller Malaysia Sdn. Bhd
Internship
04.2016 - 07.2016
Job overview
- Manage inbound travel bookings (FIT), b2b sales
- Travel package quotation, emailing, customer service
- Prepared inbound travel package quotation for FIT in several travel locations/sightseeing in Malaysia
- Handled phone calls and replying emails from/to Hotels, Transportations, F&B Outlets and Sightseeing
- Managed to do Hotel bookings, F&B bookings and Entrance ticket bookings.
Education
MANAGEMENT AND SCIENCE UNIVERSITY Shah Alam, Selangor, Malaysia
Diploma from Hospitality & Tourism Management
11.2017
University Overview
Skills
Personal Information
Personal Information
Date of Birth: 06/04/95Timeline
Money Transfer Teller
Lotus Group Enterprise Sdn Bhd
03.2023 - Current
Money Transfer Teller
SMJ Teratai Sdn Bhd
10.2022 - 03.2023
Cashier
mydin mohamed holdings sdn bhd
03.2022 - 09.2022
Logistics Coordinator
II. BDP Global Service Centre, GSC International
12.2017 - 09.2019
Internship
I. The Traveller Malaysia Sdn. Bhd
04.2016 - 07.2016
MANAGEMENT AND SCIENCE UNIVERSITY
Diploma from Hospitality & Tourism Management
05.2017
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