Summary
Overview
Work History
Education
Skills
Mass Socialize Communication on discord voice chat
Timeline
Generic

Choo Qing Lam

Electrical Assistant / Waiter/ Customer Service Support
Desa Serdang, Selangor

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Electrical Assistant

Wong Brothers Sdn Bhd
04.2023 - 03.2024
  • Reduced downtime of equipment by implementing preventive maintenance measures on a routine basis.
  • Improved overall job quality by adhering to industry standards and best practices during installations.
  • Enhanced workplace safety by conducting regular equipment inspections and maintenance.
  • Contributed to cost-effective solutions by researching, selecting, and purchasing high-quality materials for each project.
  • Ensured the safety and well-being of all team members by following company safety procedures and guidelines consistently.
  • Assisted electrical engineers in designing, developing, and testing electrical systems for optimal performance.
  • Handled installation of electrical components by splicing, joining, and connecting wire.
  • Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.

Assistant Barista/Bar Waiter

Cups Cafe
06.2022 - 01.2023
  • Collaborated with fellow team members to ensure timely completion of tasks during peak hours, resulting in reduced wait times for customers.
  • Continuously sought opportunities for personal development through attendance at industry events, workshops, and training sessions.
  • Enhanced customer satisfaction by providing efficient and friendly service while preparing beverages.
  • Aided baristas during busy shifts, expediting drink orders seamlessly for improved customer experience.
  • Developed strong product knowledge to provide accurate information and recommendations to customers.
  • Received positive feedback from customers on beverage quality, leading to an increase in repeat business.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Assisted with bartending duties during high-volume shifts.

Customer Service Support Agent

Shopee
01.2020 - 08.2021
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Monitored trends in customer complaints, identifying areas for improvement in both processes and employee training.
  • Provided constructive feedback to colleagues, helping improve overall team performance while maintaining positive working relationships.
  • Participated in ongoing professional development opportunities, staying current on industry trends and best practices related to customer support/service roles.
  • Utilized knowledge of products and services to guide customers towards optimal solutions that met their needs.

Education

No Degree - Foundation in Informative Technology

Multimedia University
Cyberjaya, Malaysia
04.2001 -

Skills

Order Taking

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Mass Socialize Communication on discord voice chat

  • I usually chat in a group chat with strangers all around the world that uses discord that's an app that allows you to communicate with everyone in every different country to improve my fluent on speaking english and my socialize skills on chatting.

Timeline

Electrical Assistant

Wong Brothers Sdn Bhd
04.2023 - 03.2024

Assistant Barista/Bar Waiter

Cups Cafe
06.2022 - 01.2023

Customer Service Support Agent

Shopee
01.2020 - 08.2021

No Degree - Foundation in Informative Technology

Multimedia University
04.2001 -
Choo Qing LamElectrical Assistant / Waiter/ Customer Service Support