MD AHADUZZAMAN
Student
Kajang, Selangor,10
Summary
I'm a talented individual with strong communication skills, excellent team work with in-dept knowledge. I'm also available to follow established procedures and work under little or no supervision.
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
10
10
years of professional experience
16
16
years of post-secondary education
Work History
Social Media Manager
Sportico Brothers Sdn. Bhd.
12.2021 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Workforce Management Analyst
Digicon Technologies Limited, Bangladesh
02.2020 - 09.2021
- Proficient in real-time workforce performance management.
- Advanced data analysis and reporting using MS Excel and Power BI.
- Expertise in resource allocation and capacity planning.
- Improved employee satisfaction by addressing scheduling concerns and implementing flexible solutions.
- Developed training materials and conducted workshops for managers on best practices in workforce management.
Customer Service Specialist
Project JOGAJOG by Axiata Malaysia
10.2018 - 01.2020
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Intern
Edotco Bangladesh Limited
10.2015 - 12.2015
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Bachelor of Science - Information Technology in Network Technology
Infrastructure University Kuala Lumpur
Kajang, Selangor 06.2017 - 03.2024
Diploma in Engineering - Telecommunication Technology
Shariatpur Polytechnic Institute
Shariatpur, Dhaka 10.2011 - 03.2016
Secondary School Certificate (SSC) - Science
Kundagram Bi-Leteral High School
Adamdighi, Bogura 01.2006 - 04.2011
Skills
Punctuality
undefinedLanguage Skill
- Bengali (C2)
- English (C1)
- Urdu (C1)
- Hindi (C1)
- Malay (Beginner)
Timeline
Social Media Manager
Sportico Brothers Sdn. Bhd.
12.2021 - Current
Workforce Management Analyst
Digicon Technologies Limited, Bangladesh
02.2020 - 09.2021
Customer Service Specialist
Project JOGAJOG by Axiata Malaysia
10.2018 - 01.2020
Bachelor of Science - Information Technology in Network Technology
Infrastructure University Kuala Lumpur
06.2017 - 03.2024
Intern
Edotco Bangladesh Limited
10.2015 - 12.2015
Diploma in Engineering - Telecommunication Technology
Shariatpur Polytechnic Institute
10.2011 - 03.2016
Secondary School Certificate (SSC) - Science
Kundagram Bi-Leteral High School
01.2006 - 04.2011
Similar Profiles
YEE LYN GOHYEE LYN GOH
Senior Business Development Manager at Ong Brothers Petroleum Sdn Bhd - Kuala LumpurSenior Business Development Manager at Ong Brothers Petroleum Sdn Bhd - Kuala Lumpur
Ng Chong Shen Ng Chong Shen null
Part-time Office Clerk at Ng Brothers Confectionary Sdn BhdPart-time Office Clerk at Ng Brothers Confectionary Sdn Bhd
EE LING CHANGEE LING CHANG
Administrative Manager at Chang Tze Brothers Construction Sdn BhdAdministrative Manager at Chang Tze Brothers Construction Sdn Bhd