Automation
Chia Wen Xuan
Software Quality Assurance Analyst
Seri Kembangan, Selangor
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects. Focused Quality Analyst experienced in developing and executing manual. Highly proficient in testing tools, systems and software. Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks. Quality assurance professional with stellar record of collaborating with software developers to produce robust, bug-free programs that meet business and consumer needs. Analyzes and improves software development processes and supports teams in meeting critical project deadlines. Captures and documents defects, solutions and test plans accurately and clearly across diverse teams.
Overview
6
6
years of professional experience
4
4
Languages
4
4
years of post-secondary education
Work History
Quality Analyst
Oasis Malaysia SDN BHD
08.2023 - Current
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Created and revised procedures, checklists and job aids to reduce errors.
- Kept scripts and test cases updated with current requirements.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Consulted manuals and process documents to investigate malfunctions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Incorporated delivery requirements into planning of testing schedules.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
Quality Assurance Analyst
Avenga Malaysia SDN BHD
12.2021 - 07.2023
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Managed end-to-end test cycles for comprehensive evaluation of system performance and functionality.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Documented testing procedures for developers and future testing use.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
Software Quality Assurance Analyst
Sunline Technologies Malaysia SDN BHD
04.2021 - 11.2021
- Streamlined testing processes, implementing automation tools to increase efficiency in detecting issues.
- Demonstrated adaptability by quickly learning new technologies and applying acquired skills to effectively test various software applications across diverse industries.
- Enhanced software quality by meticulously reviewing code and identifying potential flaws.
- Boosted customer satisfaction by conducting end-to-end user acceptance testing on all new products and features.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Educated customers on online banking and mobile banking applications.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Quality Analyst
Strateq System SDN BHD
09.2019 - 09.2020
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Validated functional requirements with comprehensive test plans, resulting in improved application performance and stability.
- Pursued professional development opportunities to learn new testing tools and test strategies.
- Set timelines and coordinated deliverables for R&D projects.
- Optimized R&D processes for increased efficiency and cost savings.
Business Analyst Intern
Tokio Marine Life Insurance Malaysia BHD
09.2018 - 11.2018
- Collaborated on readiness and acceptance tests and verified programming changes made met client's needs.
- Identified errors and performed root cause analysis to determine core issues.
- Demonstrated adaptability by managing various types of insurance policies including homeowner''s insurance, commercial property insurance, renters'' insurance policies.
- Verified insurance eligibility and benefits and updated insurance information.
- Created satisfied customers by providing attentive customer service and quick problem solving.
- Minimized user-reported issues by extensively evaluating new features prior to release, detecting potential problems early in the development cycle.
Education
Bachelor's Degree in Software Engineering - Computer Software And Media Applications
2015.05 - 2019.07
Skills
Documentation skills
undefinedInterests
API
Timeline
Quality Analyst - Oasis Malaysia SDN BHD
08.2023 - Current
Quality Assurance Analyst - Avenga Malaysia SDN BHD
12.2021 - 07.2023
Software Quality Assurance Analyst - Sunline Technologies Malaysia SDN BHD
04.2021 - 11.2021
Quality Analyst - Strateq System SDN BHD
09.2019 - 09.2020
Business Analyst Intern - Tokio Marine Life Insurance Malaysia BHD
09.2018 - 11.2018
Asia Pacific University (APU / APIIT) - Bachelor's Degree in Software Engineering, Computer Software And Media Applications
2015.05 - 2019.07
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