Chan Choi Kuan

Daily Task:

• Order Processing: Managed complete lifecycle of order records, including entry, updates, and tracking, to ensure efficient and accurate processing.
• Database Administration: Managed and maintained various data sets (order and inventory database), ensuring accuracy and consistency across all records.
• Order Cancellation & Refunds: Streamlined the process for canceling orders and issuing refunds to clients, reducing processing time and improving client satisfaction.
• Dispute Resolution: Handled PayPal claims and credit card disputes, facilitating quick resolutions while maintaining company's reputation and avoiding losses.
• Human Resources Management: Managed HR functions, including hiring, onboarding, and conducting employee evaluations to enhance team performance.
• Inventory Coordination: Coordinated office supply inventory management, proactively ordering necessary items to prevent workflow disruptions.
• Quality Assurance: Crosschecked co-workers' work to ensure shipping detail accuracy, minimizing errors.
• Issue Escalation: Identified and raised issues to superiors for resolution, ensuring timely and effective problem-solving.

Projects:

• Website Testing: Tested newly launched website features and functionality to ensure optimal performance and user experience.
• Website Transition Facilitation: Assisted in smooth transition to a new website by providing support during migration process. Contributed to developing new workflows to optimize processes and ensure team adapted effectively to new system.
• Automation Testing: Collaborated with IT engineers to test new automated macros, specifying requirements and ensuring that workflows were efficient.
• Workflow Management: Organized workflows and delegated tasks effectively to ensure daily completion of task without compromising on quality.
• Training Development: Developed comprehensive training materials for team members across various departments to improve their skills and efficiency.

• Event Coverage: Attended media conferences, AGMs, and EGMs to gather firsthand news material, providing timely and accurate coverage.
• News Story Development: Analyzed and organized analyst reports to craft comprehensive Chinese news stories.
• Press Release Translation: Translated press releases from companies, government entities, and NGOs into Chinese articles, maintaining accuracy and relevance for the target audience.
• Financial Release Processing: Processed financial releases and compared them with historical data to provide insightful analysis and reporting.
• Expert Interviews: Conducted interviews with industry experts to produce well-researched and factual articles.
• Breaking News Research: Researched and identified breaking news and storylines through local, national, and international sources.

• Resource Management: Reviewed, analyzed, and compiled resources to support research programs, ensuring thorough and accurate documentation.
• Event Planning: Planned and coordinated academic conferences and seminars, managing logistics and ensuring successful execution.
• Field Research Assistance: Supported field research activities, contributing to data collection and analysis.
• Presentation Support: Assisted professors in creating PowerPoint presentations for conferences and talks, enhancing the effectiveness of their presentations.