MEI FANG TAN
Executive / Personal Assistant
Shah Alam, Selangor,10
Summary
Dynamic Executive and Personal Assistant with over 10 years of experience, recognized for optimizing operational efficiency and enhancing executive performance. Expertise in time management and communication fosters seamless interactions between leadership and clients, driving productive relationships. Recently transitioned into the field of Psychology, specializing in Trauma-Informed Hypnotherapy, with certifications from ICBCH and IMDHA, complemented by a Master’s in Psychology and Neuroscience in Mental Health from King’s College London. Results-driven professional dedicated to continuous improvement, adept at critical thinking and collaboration, ensuring high standards and quality outcomes in all endeavors.
Overview
15
15
years of professional experience
6
6
Languages
12
12
years of post-secondary education
Work History
Executive / Personal Assistant
City Medal Sdn. Bhd. (Chevrolet 3s Klang)
08.2016 - Current
- Support the CEO to manage workload and activities.
- Responsible for filling, maintaining and retrieving of documents and records, reports and reference materials.
- Managing customers list, by contacting customers daily, communicate with them on the status of their car insurance policy.
- Processing invoices and payments, proof reading, printing and binding documents, and reports.
- Work well under pressure and deadlines.
Clerk
City Medal Sdn. Bhd. (Chevrolet 3s Klang)
02.2012 - 07.2012
- Manage customers list, by contacting customers daily, communicate with them on the status of their car insurance policy.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Car insurance:
- New car- Prepare proposal and quotation for customers.
- Tracking car insurance master list, notifies customer on expiring policy, work out and prepare insurance proposal with quotations for customers. Follow up on acceptance and finalize.
Teaching Assistant
Krista
10.2011 - 04.2012
- Supported classroom activities, tutoring, and reviewing work.
- Completed daily reports on attendance and disciplinary performance.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Maintained safety and security by overseeing students in recess environments.
- Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
Cashier & Waitress
Chatime (Drink Restaurant)
01.2011 - 09.2011
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
Education
Master of Science - Psychology And Neuroscience in Mental Health
King's College London, UK
United Kingdom 11.2022 - 07.2025
Bachelor of Arts - English
National Taichung University Of Education
Taichung, ROC Taiwan 09.2012 - 06.2016
High School Diploma -
Hin Hua High School
Klang, Malaysia 01.2005 - 11.2010
Skills
Trauma-informed hypnotherapy
HRV biofeedback techniques
MBCT
MS office
Strong work ethic
Problem-solving
Adaptable
Dependable and responsible
Calm under pressure
Time management
Database maintenance
Administrative support
Valid Driver's license
Interests
TRAVEL, SINGING, READING, HANDCRAFT
EXTRA-CURRICULAR ACTIVITIES
- PR of English Department at National Taichung University of Education, Taichung, Taiwan September 2012 – April 2016
- School Volunteers at National Taichung University of Education, Taichung, Taiwan September 2013 – February 2014
- School Volunteers at National Taichung University of Education, Taichung, Taiwan March 2013 – June 2013
- English Tutoring Activities at National Taichung University of Education, Taichung, Taiwan March 2013 – June 2013
- Counseling Society at Hin Hua High School, Klang, Malaysia January 2009 – November 2010
- Biology Society at Hin Hua High School, Klang, Malaysia January 2008 – November 2008
- Dancing Club at Hin Hua High School, Klang, Malaysia January 2005 – November 2007
COURSES
- FHT UK Accredited Practitioner Diploma in Trauma-Informed Hypnotherapy, New Mind Academy Bangsar South, Kuala Lumpur April 2022 2021 - March 2023
- ICBCH US Accredited Certified Professional Hypnotist, New Mind Academy Bangsar South, Kuala Lumpur November 2021 - March 2022
- Pottery Art, Tzu Chi Continuing Education Center Klang August 2008 – November 2008
Timeline
Master of Science - Psychology And Neuroscience in Mental Health
King's College London, UK
11.2022 - 07.2025
Executive / Personal Assistant
City Medal Sdn. Bhd. (Chevrolet 3s Klang)
08.2016 - Current
Bachelor of Arts - English
National Taichung University Of Education
09.2012 - 06.2016
Clerk
City Medal Sdn. Bhd. (Chevrolet 3s Klang)
02.2012 - 07.2012
Teaching Assistant
Krista
10.2011 - 04.2012
Cashier & Waitress
Chatime (Drink Restaurant)
01.2011 - 09.2011
High School Diploma -
Hin Hua High School
01.2005 - 11.2010