Summary
Overview
Work History
Education
Skills
Expected Salary
Timeline
Generic

Beng Tong Tan

Assistant General Manager
Kuala Lumpur,14

Summary

Dynamic leader with a proven track record at Sony EMCS (Malaysia) Sdn Bhd, excelling in process optimization and effective team management. Enhanced operational efficiency by 20% through innovative strategies. Skilled in fostering collaboration and communication, driving employee performance and customer satisfaction. Adept at navigating challenges with responsive solutions and leadership excellence.

Overview

27
27
years of professional experience

Work History

Assistant General Manager

Sony EMCS Malaysia Sdn Bhd
Bandar Baru Bangi, Selangor
12.2002 - 06.2025
  • Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
  • Implemented cost-saving measures without compromising on quality, boosting bottom line.
  • Trained new staff members, equipping them with skills needed for success in their roles.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Improved operational workflows, resulting in smoother running of establishment.
  • Developed and enforced health and safety protocols, significantly reducing workplace accidents.
  • Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.

Production Executive

Hong Hong Documents
Petaling Jaya, Selangor
01.1998 - 12.2002
  • Reviewed production reports to spot and correct issues early.
  • Implemented safety protocols, reducing workplace accidents and promoting a safe working environment for employees.
  • Planned and assigned daily duties to staff members.
  • Developed new ways of manufacturing and improved existing manufacturing processes.
  • Determined best and most efficient uses of available resources, labor, and equipment.
  • Organized repair and routine maintenance of production equipment.
  • Increased overall productivity by implementing lean manufacturing principles and continuous improvement initiatives.
  • Supported sales team by providing accurate lead times and product availability information for customer orders.
  • Reduced operational costs through effective resource management and waste reduction initiatives.
  • Initiated cost-saving measures in procurement strategies, improving bottom-line profitability without compromising quality.
  • Wrote standard operating procedures and adjusted policies to meet changing demands.
  • Collaborated with engineering teams to troubleshoot technical issues and improve equipment performance.
  • Established clear lines of communication between departments to foster collaboration in achieving company objectives.
  • Oversaw discipline, safety and good housekeeping systems.
  • Managed daily production schedules to optimize output while maintaining quality standards.
  • Developed strong supplier relationships, ensuring timely delivery of raw materials and components.
  • Led staff training programs to develop skilled workforce capable of handling complex production tasks efficiently.

Education

MBA - Business Administration And Management

University Of Sunderland
United Kingdom
04.2001 -

Bachelor of Science - Electronics And Electrical Engineering

University of Sunderland
United Kingdom
04.2001 -

Skills

Process optimization

Effective team management

Employee supervision

Workflow refinement

Inventory management

Effective troubleshooting skills

Proficient in leadership

Effective listening

Effective communication skills

Responsive to new challenges

Expected Salary

RM16,000 - RM20,000

Timeline

Assistant General Manager

Sony EMCS Malaysia Sdn Bhd
12.2002 - 06.2025

MBA - Business Administration And Management

University Of Sunderland
04.2001 -

Bachelor of Science - Electronics And Electrical Engineering

University of Sunderland
04.2001 -

Production Executive

Hong Hong Documents
01.1998 - 12.2002

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Beng Tong TanAssistant General Manager