Summary
Overview
Work History
Education
Skills
Personal Competencies
Personal Information
References
Other Skills And Certificates
Curricular Involvement
Timeline
Generic
Asyraf bin Abdullah

Asyraf bin Abdullah

Melaka

Summary

Empathetic Customer Care Officer known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and communication technology tools. Excel in listening, empathy, and problem-solving to enhance customer satisfaction and foster loyalty.

Tireless IT Technician committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software.

Overview

10
10
years of professional experience

Work History

Customer Care Officer

Sudong Sdn. Bhd.
Melaka
11.2022 - Current

Maintained detailed records of customer interactions, feedback, and resolutions in CRM software.

Part Time Computer Servicing and Repairing

Self Employed
Melaka
01.2017 - 11.2023

Completed routine maintenance and repair.

IT Support

Qudrah Associates
01.2021 - 01.2022

Coordinated IT support services such as hardware and software installation and maintenance.

Project Coordinator

Marak Teguh Sdn. Bhd.
01.2020 - 03.2020

Generated weekly, monthly, quarterly reports summarizing key performance indicators.

Site Supervisor

Layar Impian Sdn. Bhd.
01.2017 - 01.2019

Completed and distributed accurate and informative progress reports and project records to management.

Financial Planner

ARZ Agency - Prudential Assurance Malaysia Berhad
01.2015 - 01.2017

Developed and implemented comprehensive insurance plans for clients according to their individual needs.

COVID-19 Vaccination Center Volunteer

01.2021

Education

Diploma in Business Information System - Business Information System

Multimedia University
Malacca
01.2015

Sekolah Menengah Kebangsaan Munshi Abdullah -

Sekolah Menengah Kebangsaan Munshi Abdullah
01.2006

Skills

  • Microsoft applications (Word, Excel, Office, PowerPoint, Outlook, Access) – Advanced
  • Adobe Flash CS6 – Advanced
  • Adobe After Effects - Advanced
  • Adobe Photoshop CS6 - Advanced
  • AVS Video Editor - Advanced
  • Wavepad Sound Editor - Advanced
  • Acrobat Reader 60 – Intermediate
  • Visual Basic - Intermediate
  • C - Intermediate
  • Database SQL - Intermediate
  • Microsoft Access - Intermediate
  • Windows 7 and 10 Operating System
  • Ability to work in a fast-paced environment to set deadlines
  • Very creative and good with IT related work
  • Highly organised with a creative flair for project work
  • Enthusiastic self-starter who contributes well to the team

Personal Competencies

  • Ability to work in a fast-paced environment to set deadlines
  • Very creative and good with IT related work
  • Highly organised with a creative flair for project work
  • Enthusiastic self-starter who contributes well to the team

Personal Information

  • Date of Birth: 10/28/89
  • Nationality: Malaysian

References

  • En. Abdullah Bin Kaut, 012-6233170, Agency Manager, ARZ Agency, Jalan Tun Sri Lanang, Melaka, Melaka, 75100
  • En. Mohd Arif Bin Ariffin, 016-2031424, Office Manager, Prudential Assurance Malaysia Berhad (Melaka Branch), 26-2, Jalan Mutiara Melaka 2, Batu Berendam, Melaka, 75350
  • En. Noor Rasman bin Ibrahim, 016-9555494, Layar Impian Sdn. Bhd., C-5680 Jalan Dato Palembang, Bukit Baru, Melaka, 75150

Other Skills And Certificates

Microsoft applications, Advanced, Adobe Flash CS6, Advanced, Adobe After Effects, Advanced, Adobe Photoshop CS6, Advanced, AVS Video Editor, Advanced, Wavepad Sound Editor, Advanced, Acrobat Reader 6.0, Intermediate, Visual Basic, Intermediate, C++, Intermediate, Database SQL, Intermediate, Microsoft Access, Intermediate, Windows 7 and 10 Operating System, Intermediate, Bahasa Malaysia, speaking, reading and writing, English, speaking, reading and writing

Curricular Involvement

  • Member of Tae-Kwon Do Club, 2003 - 2006, Represent Melaka state for State Tae-Kwon Do Tournament and obtained bronze medal.
  • Member of EMINA club, 2007 - 2009, Hosting a club tour to Bon Odori festival in Kuala Lumpur.

Timeline

Customer Care Officer

Sudong Sdn. Bhd.
11.2022 - Current

IT Support

Qudrah Associates
01.2021 - 01.2022

COVID-19 Vaccination Center Volunteer

01.2021

Project Coordinator

Marak Teguh Sdn. Bhd.
01.2020 - 03.2020

Part Time Computer Servicing and Repairing

Self Employed
01.2017 - 11.2023

Site Supervisor

Layar Impian Sdn. Bhd.
01.2017 - 01.2019

Financial Planner

ARZ Agency - Prudential Assurance Malaysia Berhad
01.2015 - 01.2017

Diploma in Business Information System - Business Information System

Multimedia University

Sekolah Menengah Kebangsaan Munshi Abdullah -

Sekolah Menengah Kebangsaan Munshi Abdullah
Asyraf bin Abdullah