Empathetic Customer Care Officer known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and communication technology tools. Excel in listening, empathy, and problem-solving to enhance customer satisfaction and foster loyalty.
Tireless IT Technician committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software.
Maintained detailed records of customer interactions, feedback, and resolutions in CRM software.
Completed routine maintenance and repair.
Coordinated IT support services such as hardware and software installation and maintenance.
Generated weekly, monthly, quarterly reports summarizing key performance indicators.
Completed and distributed accurate and informative progress reports and project records to management.
Developed and implemented comprehensive insurance plans for clients according to their individual needs.
Microsoft applications, Advanced, Adobe Flash CS6, Advanced, Adobe After Effects, Advanced, Adobe Photoshop CS6, Advanced, AVS Video Editor, Advanced, Wavepad Sound Editor, Advanced, Acrobat Reader 6.0, Intermediate, Visual Basic, Intermediate, C++, Intermediate, Database SQL, Intermediate, Microsoft Access, Intermediate, Windows 7 and 10 Operating System, Intermediate, Bahasa Malaysia, speaking, reading and writing, English, speaking, reading and writing