TEE LI SIN
Malacca, Melaka
Summary
Dynamic hospitality professional with extensive experience as a Restaurant Supervisor at Johor Bahru, excelling in staff management and guest relations. Proven track record in enhancing customer satisfaction and optimizing service quality. Skilled in training and mentoring teams, while effectively managing inventory control to reduce waste and improve operational efficiency.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Restaurant Supervisor
Treasure Trove Restaurant
01.2021 - 08.2025
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
Front Desk Receptionist
Prescott Hotel Medan Tuanku
03.2015 - 03.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
High School Diploma -
Tunku Abdul Rahman University College
Kuala Lumpur, Malaysia 04.2001 -
Skills
Staff management
Staff supervision
Employee motivation
Staff training
Service quality
Hospitality
Guest relations
Timeline
Restaurant Supervisor
Treasure Trove Restaurant
01.2021 - 08.2025
Front Desk Receptionist
Prescott Hotel Medan Tuanku
03.2015 - 03.2018
High School Diploma -
Tunku Abdul Rahman University College
04.2001 -