Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Software
Timeline
Generic

Nor Mastura Daud

Melaka,Melaka

Summary

A passionate and an adventurous person whose always work hard to make things works. Have more than 3 years of experience as a customer service officer, help me to enhance my communication skills, able to work under pressure, good on problem solving and able to work independently. Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Accommodating Job Title with Number years of experience delivering solid customer care while enhancing relations. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous computer applications, Software. Highly motivated and driven to achieve set goals and targets. Intern with consistent experience in civil engineering support. Skilled creating topographical site maps, preparing detailed work plans and reviewing technical documents. Highly adept with AutoCAD, information ordering and mathematical reasoning. Deep background working in various natural and Type terrains.

Overview

10
10
years of professional experience
10
10
years of post-secondary education
2
2
Languages

Work History

Customer Service Officer

SUDONG SDN BHD
06.2019 - Current
  • The scope of works involved in processing customer requests within service level and accuracy target
  • To escalate any unresolved issues and make a follow up call to customers who have previously indicated a need for help with technical problems.
  • Mastered various CRM software systems for effective tracking of client communications.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and provided backup support for organizational leadership.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Assistant Civil Engineer

TERAS TEGAP SDN BHD
06.2017 - 08.2017
  • Project: "Power Plant Project & Housing Development Project." The scope of works involved in designing and draw a construction plan, attending the meeting, writing reports, construction management (planning) and visiting site project
  • Reason of resign: End of training.
  • Drafted and reviewed construction schedules, environmental impact studies and project designs.
  • Assisted in preparing cost estimates for civil engineering projects, enabling accurate budget planning and resource allocation.
  • Conferred with engineering staff and other personnel to identify and resolve problems with design or implementation.
  • Collaborated with engineers to develop accurate 2D and 3D models for structural, mechanical, and electrical systems.
  • Assisted in the preparation of detailed project reports, ensuring clarity and accuracy for presentation to clients or regulatory agencies.
  • Improved team collaboration through active participation in interdisciplinary meetings with architects, contractors, and clients.
  • Reviewed calculations and analytical data to maintain accuracy of technical reports.
  • Supported successful project completion by performing quality control checks on engineering calculations and design drawings.
  • Gained extensive knowledge in data entry, analysis and reporting.

Assistant Civil Engineer/Site Supervisor)

BUDAYA RESTU SDN BHD
10.2014 - 03.2015
  • Project: "DBKL Recreation Park Project & Car Park MRT Project." The scope of works involved in attending the meeting, writing a daily report on site, designing and draw a construction plan and working on-site project
  • Reason of resign: End of training.
  • Evaluated materials testing results to ensure compliance with established quality control standards, maintaining structural integrity throughout construction processes.
  • Maintained accurate project files, ensuring easy retrieval of information by team members.
  • Provided technical assistance to senior engineers during the preparation of feasibility studies and environmental impact assessments, ensuring comprehensive evaluations of potential projects.
  • Visited project sites during construction to monitor progress and consult with contractors and on-site engineers.
  • Proven ability to learn quickly and adapt to new situations.

Education

Bachelor of Engineering – Civil Engineering - undefined

UNIVERSITI TEKNOLOGI MALAYSIA (UTM), Johor Bahru
09.2015 - 05.2018

Diploma In Civil Engineering - undefined

UNIVERSITI TEKNOLOGI MALAYSIA (UTM), Kuala Lumpur
06.2012 - 05.2015

Sijil Pelajaran Malaysia – SPM - undefined

SEKOLAH MENENGAH KEBANGSAAN ISKANDAR SHAH (SMKIS), Jasin, Melaka
01.2007 - 05.2011

Skills

Customer care

undefined

Personal Information

  • License: B2 & D
  • Date of Birth: 10/24/1994
  • Nationality: Malaysian
  • Marital Status: Single

Software

CRM

NGNIS system

ECOM & ESOM systems

Timeline

Customer Service Officer

SUDONG SDN BHD
06.2019 - Current

Assistant Civil Engineer

TERAS TEGAP SDN BHD
06.2017 - 08.2017

Bachelor of Engineering – Civil Engineering - undefined

UNIVERSITI TEKNOLOGI MALAYSIA (UTM), Johor Bahru
09.2015 - 05.2018

Assistant Civil Engineer/Site Supervisor)

BUDAYA RESTU SDN BHD
10.2014 - 03.2015

Diploma In Civil Engineering - undefined

UNIVERSITI TEKNOLOGI MALAYSIA (UTM), Kuala Lumpur
06.2012 - 05.2015

Sijil Pelajaran Malaysia – SPM - undefined

SEKOLAH MENENGAH KEBANGSAAN ISKANDAR SHAH (SMKIS), Jasin, Melaka
01.2007 - 05.2011
Nor Mastura Daud