ANANDHRAJ A.RAJENDRAN
Collection Executive
Kuala Lumpur,14
Summary
Results-oriented Credit Control Officer focused on building a positive rapport with clients to achieve repayment objectives. Adept at relating to clients of all background and financial levels.
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Collection Executive
Cuckoo International (Mal) Sdn Bhd
02.2018 - Current
- Played instrumental role in reducing aged receivables through proactive monitoring and swift action on overdue accounts.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
- Researched accounts and completed due diligence to resolve collection problems.
- Conducted investigations of customer accounts and payment histories.
- Developed and documented collection procedures and policies to comply with government regulations.
- Documented interactions in computer database and updated information.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Implemented collection software to automate processes and improve efficiency, resulting in more streamlined workflow for department.
- Improved collections success by implementing effective strategies for contacting delinquent clients and negotiating payment plans.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Supervised staff of collectors, monitoring phone calls and letters.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Handle 3party Agencies Overall Operations
- Enhanced department efficiency by streamlining collections procedures, resulting in faster resolution of outstanding balances.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Responded to customer inquiries and provided detailed account information.
Recovery Officer
CCR NETWORK SDN BHD
08.2013 - 01.2016
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Trained new team members on best practices in collections and recovery, contributing to their professional development and success within department.
- Maintained accurate records of customer accounts, payments and payment plans.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Generated and distributed monthly customer statements.
- Responded to customer inquiries and provided detailed account information.
- Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.
- Developed strong relationships with clients, fostering trust and promoting positive outcomes during recovery process.
- Gained extensive knowledge in data entry, analysis and reporting
- Site Visits/Letter Of Demand/Handle SMS/WS &Email
Education
No Degree - Business Administration
Segi University College
Kuala Lumpur, Malaysia 07.2008 - 05.2011
Skills
Credit and collections
undefinedTimeline
Collection Executive
Cuckoo International (Mal) Sdn Bhd
02.2018 - Current
Recovery Officer
CCR NETWORK SDN BHD
08.2013 - 01.2016
No Degree - Business Administration
Segi University College
07.2008 - 05.2011
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