Rajaletchumi Sukumaran
Admin Executive
Kuala Lumpur
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Successful Executive with over 10 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Admin Executive
Cuckoo International Sdn Bhd
04.2019 - Current
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Improved employee retention rates by fostering a positive work environment and offering professional development opportunities.
- Proven ability to learn quickly and adapt to new situations.
Admin Assistance
CAMDEUS NOBLE SDN BHD
07.2018 - 02.2019
- Collaborated with engineers and designers to create new parts and assemblies.
- Completed projects safely by closely monitoring conditions when lighting torches and using tools.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored and documented soldering results.
- Prioritized workplace safety by actively participating in safety training sessions and maintaining up-to-date certifications required by the organization or regulatory agencies.
Customer Service Representative
UMOBILE CONTACT CENTRE
02.2017 - 05.2018
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered constant flow of customer calls with minimal wait times.
Logistics Coordinator
BDP GLOBAL SERVICE CENTRE SDN BHD
06.2013 - 02.2017
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Updated and maintained databases to track shipments and inventory.
- Generated monthly performance reports to track and analyze shipping trends.
- Analyzed customer requirements and provided customized logistics solutions.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Tracked orders and notified customers of status or potential delays.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Prepared and presented reports to management on logistics performance.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Education
High School Diploma -
Sekolah Menengah Perempuan Air Panas
Air Panas 04.2001 -
Skills
Timeline
Admin Executive
Cuckoo International Sdn Bhd
04.2019 - Current
Admin Assistance
CAMDEUS NOBLE SDN BHD
07.2018 - 02.2019
Customer Service Representative
UMOBILE CONTACT CENTRE
02.2017 - 05.2018
Logistics Coordinator
BDP GLOBAL SERVICE CENTRE SDN BHD
06.2013 - 02.2017
High School Diploma -
Sekolah Menengah Perempuan Air Panas
04.2001 -
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