Alexson Vivian Jong
Kuching, Sarawak
Summary
Versatile professional with strong experience in customer service, sales, and supervision across retail, trading, and service industries. Skilled in product promotion, troubleshooting, and after-sales support, with proven ability to handle customer inquiries, resolve issues, and maintain smooth daily operations. Recognized for delivering excellent service, driving sales performance, and building lasting customer relationships to support business growth.
Overview
9
9
years of professional experience
Work History
Cuckoo+ Service Specialist
CUCKOO INTERNATIONAL (MAL) BERHAD
06.2024 - Current
- Responded to customer requests for products, services, and company information.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Reported issues to property manager so effective resolutions could be put into place.
- Evaluated systems according to predetermined checklist and noted issues.
- Maintaining cleanliness and enforcing hygiene SOPs
- Knowledge of Cuckoo products (water purifiers, air purifiers, etc.)
- Installation of appliances at customer premises
- Scheduled product servicing & filter replacement
- Troubleshooting and basic repair work
- Accurate service reporting and documentation
- Using tools and maintenance equipment
- Appointment scheduling and time tracking
- Handling warranty and service claims
- Built and maintained strong customer relationships, fostering trust and repeat service.
Supervisor
Food Advance Coffee Shop
03.2021 - 02.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular reviews of operations and identified areas for improvement.
- Observed packing operations to verify conformance to specifications.
- Generated reports detailing findings and recommendations.
- Managing restocks and expired goods
- Training and supervising team performance
- Food & beverage quality control
- Order processing and POS system handling
- Stock management and inventory control
Sales Assistant
Jin Sui Guo Trading
03.2020 - 02.2021
- Maintained fresh produce displays and ensured proper stock rotation for quality and freshness.
- Assisted customers with product selection, provided information on seasonal fruits, and handled special requests.
- Operated cash register, processed payments, and balanced daily sales transactions.
- Managed inventory by receiving deliveries, unpacking stock, and restocking shelves.
- Ensured cleanliness and organization of the shop floor, storage, and display areas.
- Monitored product quality, removing spoiled or damaged items promptly.
- Supported team members in meeting daily sales and customer service goals.
Sales Assistance
Larry Enterprise
07.2018 - 01.2020
- Reported sales taxes by calculating paid invoices.
- Discovered qualified prospects within target markets to drive new sales opportunities.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Cashier & POS system operation
- Stock replenishment & inventory handling
- Sales transaction processing
- Visual merchandising & display setup
- Basic sales reporting
- Handling returns & exchanges
- Record keeping & daily sales log
- Knowledge of baby and children’s clothing & products
- Product demonstration and promotion
- Stock replenishment & shelf arrangement
- Distributing brochures or promotional materials
- Setting up and maintaining product displays
- Handling product returns and exchanges
- Applying store promotions and discounts
- Product pricing and labeling
- Assisting with customer inquiries and locating products
- Managing restocks and expired product
Sales Promoter
Baby Kiko Sdn Bhd
10.2017 - 03.2018
- Identified product features to promote in ad campaign.
- Recommended specific product options to meet customer needs.
- Performed market research to stay up-to-date with current market trends.
- Maintained inventory by organizing and cleaning stockroom.
- Stock replenishment & inventory handling
- Sales transaction processing
- Visual merchandising & display setup
- Basic sales reporting
- Handling returns & exchanges
- Record keeping & daily sales log
- Knowledge of baby and children’s clothing & products
- Product demonstration and promotion
- Stock replenishment & shelf arrangement
- Distributing brochures or promotional materials
- Setting up and maintaining product displays
- Handling product returns and exchanges
- Applying store promotions and discounts
- Product pricing and labeling
- Assisting with customer inquiries and locating products
Sales Promoter
Baby Disney Sdn. Bhd
05.2017 - 09.2017
- Applied promotional tools to build product awareness, create consumer interest and stimulate product demand.
- Performed market research to cater sales promotion incentives and increase sales.
- Identified interest in customers by explaining products and services and initiating conversations.
- Maintained inventory by organizing and cleaning stockroom.
- Stock replenishment & inventory handling
- Sales transaction processing
- Visual merchandising & display setup
- Basic sales reporting
- Handling returns & exchanges
- Record keeping & daily sales log
- Knowledge of baby and children’s clothing & products
- Product demonstration and promotion
- Stock replenishment & shelf arrangement
- Distributing brochures or promotional materials
- Setting up and maintaining product displays
- Handling product returns and exchanges
- Applying store promotions and discounts
- Product pricing and labeling
- Assisting with customer inquiries and locating products
Sales Assistance
Silentnight Beds Sdn Bhd
11.2016 - 02.2017
- Greeted and offered sales assistance to every customer upon entry into store.
- Set up displays and signage to attract customers and boost sales.
- Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Product knowledge (beds, mattresses)
- Cashier & POS system operation
- Stock replenishment & inventory handling
- Sales transaction processing
Education
High School Diploma -
SMK TUN ABDUL RAZAK
Kuching, Sarawak, Malaysia12-2015
Skills
- Professional Skills
- Customer Service & Support Skills
- After-Sales Care Skills
- Complaint Handling Skills
- Product Knowledge Skills
- Time Management Skills
- Teamwork & Collaboration Skills
- Communication Skills
- Sales & Upselling Skills
- Relationship Building Skills
- Adaptability Skills
- Attention to Detail Skills
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Malay
Native or Bilingual
Timeline
Cuckoo+ Service Specialist
CUCKOO INTERNATIONAL (MAL) BERHAD
06.2024 - Current
Supervisor
Food Advance Coffee Shop
03.2021 - 02.2024
Sales Assistant
Jin Sui Guo Trading
03.2020 - 02.2021
Sales Assistance
Larry Enterprise
07.2018 - 01.2020
Sales Promoter
Baby Kiko Sdn Bhd
10.2017 - 03.2018
Sales Promoter
Baby Disney Sdn. Bhd
05.2017 - 09.2017
Sales Assistance
Silentnight Beds Sdn Bhd
11.2016 - 02.2017
High School Diploma -
SMK TUN ABDUL RAZAK