Amir Haziq Mohd Murad
Kuala Lumpur,14
Summary
Dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Commitment lies in identifying customer needs and delivering effective solutions. Excellent time management skills and superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join y next team.
Overview
7
7
years of professional experience
Work History
Executive Customer Service
Scicom MSC Berhad (Malaysia Airlines Berhad)
11.2022 - 03.2024
- Managed 45+ calls per day and addressed inquiries pertaining to online booking matters, rescheduling passengers flights, and membership accounts.
- Utilized Customers Relationship Management(CRM) software to gather and analyze customer information.
- Managed multiple software program's and effectively communicated with floor managers.
- Assist with all incoming inquiries concerning marketing and promotion campaigns.
- Managed irates passenger by offering alternatives and resolution for the issue.
- Responded politely to passengers complaints regarding ticketing and baggage handling.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
- Addressed customer inquiries via email, telephone calls, providing prompt response or follow-up.
Customer Service Executive
Transcosmos Malaysia SDN BHD (Shoppee Marketplace)
05.2022 - 08.2022
- Respond to telephone inquiries (Inbound) average of 100+ calls per day.
- Keep update with customers via email for ongoing cases.
- Strive for quick complaints resolution.
- Escalate case to relevant department.
- Listen attentively to caller needs to ensure a positive customer experience.
- Create cases for further checking or to keep record.
- Interacted with 125+ customers during average shift,surpassing targets by 20% and ensuring customers satisfaction.
Customer Service Executive
RIZALMAN IBRAHIM GROUP SDN BHD (RInetwork & RIstore)
12.2019 - 03.2022
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Keeping records of customers interaction, transactions, comments, and complaints
- Worked to understand the needs of each customer
- Handled customer calls (inbound & outbound) and responded to queries about services, product damage & malfunctions, promotions
- Connect with clients via WhatsApp, calls & email.
Sales Advisor
YUBISO SDN BHD
02.2017 - 06.2017
- Setting up attractive products displays and promoting booths
- Engaging in meaningful interactions and building good relationships with customers
- Constantly building product knowledge in engaging ways.
- Provided exceptional customer service,resolving customer inquiries and complaints to ensure customer satisfaction.
- Logistic audits weekly report from the stores
- Promoted special deals and encouraged product purchases through effective communication and persuasion skills.
Education
Diploma in MASS COMMUNICATION -
MAHSA PRIMA INTERNATIONAL COLLEGE
09.2019
Skills
- Microsoft office
- Words
- Excel
- Customer Needs Assessment
- Live chat support
- Online chat and email
- CRM Software
- Customer Engagement
Personal Information
Title: CUSTOMER SERVICE EXECUTIVE
Timeline
Executive Customer Service
Scicom MSC Berhad (Malaysia Airlines Berhad)
11.2022 - 03.2024
Customer Service Executive
Transcosmos Malaysia SDN BHD (Shoppee Marketplace)
05.2022 - 08.2022
Customer Service Executive
RIZALMAN IBRAHIM GROUP SDN BHD (RInetwork & RIstore)
12.2019 - 03.2022
Sales Advisor
YUBISO SDN BHD
02.2017 - 06.2017
Diploma in MASS COMMUNICATION -
MAHSA PRIMA INTERNATIONAL COLLEGE
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