RAVIN KUMAR VEGASPARAN
Bukit Beruntung
Summary
Results-oriented professional with extensive experience at SCICOM (MSC) BERHAD, specializing in analytical thinking and problem-solving. Demonstrated proficiency in Linux commands and database management, leading to enhanced system efficiency. Recognized for fostering a friendly environment that significantly boosts customer satisfaction. Aiming to further leverage technical skills and interpersonal strengths to drive organizational success.
Overview
11
11
years of professional experience
Work History
TECHNICAL SUPPORT (ASUS ANZ PROJECT)
SCICOM (MSC) BERHAD
02.2024 - Current
- Offering clear and concise solutions to technical issues, including providing step-by-step instructions, software updates, driver installations, or hardware replacement guidance.
- Interacting with customers via phone and email, providing courteous and professional support, while actively listening to their concerns.
- Identifying complex issues that require further technical expertise and escalating them to senior support teams or relevant departments for resolution.
- Ensure data accuracy when keying into the system for part ordering, diagnostic, and repair status.
CLOUD ENGINEER
Silver Lining System
01.2022 - 01.2023
- Implemented cloud policies, managed technology requests, and maintained service availability.
- Delivered Desktop as a Service (DaaS) solutions to end users via cloud computing.
- Implemented Backup as a Service to ensure secure replication and restoration of VM data.
PROGRAMMER
Silverlake Sprints
01.2018 - 01.2019
- Worked on RPGLE programming to create, update, and maintain business applications on IBM systems.
- Maintained accurate records of vital system components for operational efficiency.
- Acquired knowledge of various country-specific cash flow requirements.
GRADUATE / JUNIOR SOFTWARE ENGINEER
BAE Systems Digital Intelligence
01.2017 - 01.2018
- Executed bug resolution using Shell Scripting and Linux commands.
- Delivered iterative solutions through Scrum methodology.
- Assisted with testing efforts and actively participated in coding activities to align with project requirements.
INTERN
Ranchan Technology
01.2014 - 01.2015
- Provided IT solutions aligned with unique business requirements.
- Visited client locations to install Linux-based systems on multiple computers.
- Assisted in troubleshooting faults within Linux-based customer operating systems.
- Ensured all required software is installed smoothly on client systems.
Education
BSc - Software Engineering
APU (ASIA PASICIFIC UNIVERSITY)
01.2017
Skills
- Expertise in Google Workspace
- Microsoft Office Proficiency
- Analytical and critical thinking
- Linux command
- Visio
- Multitasking Abilities
- Data management
- Interpersonal communication
- Teamwork and collaboration
- Problem resolution
Accomplishments
- Participated & received certification in Java EE Application Development with IBM Rational
- Participated & won Silver Medal in Regional chess Championship at Sepang (Nilai University).
- Participated & won Badminton Opens for men Doubles at KKB (2018).
Languages
English
Malay
Timeline
TECHNICAL SUPPORT (ASUS ANZ PROJECT)
SCICOM (MSC) BERHAD
02.2024 - Current
CLOUD ENGINEER
Silver Lining System
01.2022 - 01.2023
PROGRAMMER
Silverlake Sprints
01.2018 - 01.2019
GRADUATE / JUNIOR SOFTWARE ENGINEER
BAE Systems Digital Intelligence
01.2017 - 01.2018
INTERN
Ranchan Technology
01.2014 - 01.2015
BSc - Software Engineering
APU (ASIA PASICIFIC UNIVERSITY)
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