AIGUL ISSAYEVA
Kuala-Lumpur
Summary
Developed broad range of analytical and client-focused skills in fast-paced, customer-centric environment. Proficient in data analysis and relationship management, ensuring client satisfaction and continuous improvement. Seeking to transition into new field, leveraging analytical abilities and client service expertise to drive results.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
Work History
Client Services Analyst
ITA Asia Limited
12.2024 - Current
- Follow procedures to processing new business/plan application
- Performing and ensuring the risks are accessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements
- Evaluating all products by assessing the risks according to company guidelines and regulations
- Investigating all information and ensures timely escalation of alerts to the appropriate parties for further review
- Liaising with Regulatory Compliance Officer for advice and other business units for information where required
Legal Content Analyst
Concentrix
01.2021 - 11.2024
- Reviewing and analyzing content in accordance with the legal regulations
- Resolving Trademark, Defamation, Counterfeit issues
- Organizing training sessions/Providing full reports
- Analyzing documents/legal notices/removal requests
Budget Planning Manager
State Architectural &Construction Department
12.2015 - 09.2016
- Planning and reviewing budget for urban construction projects according the legal regulations
- Preparation of budget requests for the urban construction projects and submission projects to the State Department of construction of East Kazakhstan region
- Design and implementing effective budgeting policies and procedures
- Dealing with legal agreements between contractors and State construction department
Cost Accountant
Hotel ''Nomad''
09.2013 - 02.2014
- Analyzing cost expenditures and purchases within the organization
- Oversee the maintenance and reconciliation of all hotel's inventories
- Making recommendations about cost-efficient and financially feasible cost options
- Monthly reconciliation of the inventory activity for consistent reporting of inventory consumption, inventory adjustments and inventory reserves
Education
PhD in Management -
Limkokwing University of Creative Technologies
Malaysia 10.2016 - 03.2024
Master of Business Administration -
Staffordshire University
UK 05.2014 - 10.2015
Bachelor of Accounting&Finance -
Kazakh Humanitarian Juridical Innovative University
Kazakhstan 09.2009 - 05.2013
Skills
- Microsoft Excel/Word/Powerpoint
- SPSS/SmartPLS
- Google Sheets
- 1C Accounting System
- Cross-functional coordination
- Complaint resolution
- Document review
- Know your customer
- Research
Timeline
Client Services Analyst
ITA Asia Limited
12.2024 - Current
Legal Content Analyst
Concentrix
01.2021 - 11.2024
PhD in Management -
Limkokwing University of Creative Technologies
10.2016 - 03.2024
Budget Planning Manager
State Architectural &Construction Department
12.2015 - 09.2016
Master of Business Administration -
Staffordshire University
05.2014 - 10.2015
Cost Accountant
Hotel ''Nomad''
09.2013 - 02.2014
Bachelor of Accounting&Finance -
Kazakh Humanitarian Juridical Innovative University
09.2009 - 05.2013
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