Hi, I’m
AHMAD RIDZWAN ABD RAHMAN
Manager (Hotel/Homestay/Guesthouse/Travel Agency)
Langkawi
Summary
Proactive and meticulous in Managing related with over 10 years of experience in Tourism, Accommodation & Car Rental Management, and Travel Agency industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
years of professional experience
Work History
Majlis Tindakan Pelancongan Negeri Kedah
Latihan Industri MTPNK (Planning and Development)
01.2007 - 07.2007
Job overview
- Managing administrative and secretarial tasks, managing exhibition site, managing events, managing 'Hotel Occupancy Survey', visiting sites/areas that have the potential to be developed as tourist attractions in the state of Kedah.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong communication and organizational skills through working on group projects.
Telekom Malaysia (TM)
Marketing Officer Assistant
01.2010 - 01.2012
Job overview
- Providing customer service, promoting and selling TM products, managing events, solving basic technical problems, preparing reports, visiting customers, making internal and external sales.
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Built strong relationships with industry influencers, securing positive coverage in relevant publications.
Stevicorp Direct Berhad
Product Spokesperson for Stevicorp Direct Berhad
01.2012 - 01.2013
Job overview
- Enhanced customer satisfaction by optimizing product offerings through continuous market research and feedback analysis.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
ASAR Solution Enterprise
Graphic Editor and Assistant Marketing Officer
01.2013 - 01.2014
Job overview
- Carrying out video, audio and photo editing works, carrying out customer service works, promoting products/services through the website.
- Selected relevant images to accompany content for maximum impact.
- Set layouts and selected photos for stories to boost readership.
- Collaborated with design, editorial and marketing departments to meet desired content goals.
Telekom Malaysia Berhad
Customer Service Representative
3 2014 - 03.2016
Job overview
- Handle Complaints & Enquiry, Sell or Promote TM's Products & Services, Administrative Work, Front Officer, CPE Trouble Shooting, Handle bill payments
- Delivered prompt service to prioritize customer needs.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
Onetozie Enterprise
Sales Manager
Job overview
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Merlimau PolytechMelaka
High School Diploma
04.2001
University Overview
Tourism Management
Skills
Berpengalaman dalam bidang pengurusan
Berpengalaman dalam bidang pemasaran
Berpengalaman dalam bidang pelancongan
Berpengalaman dalam bidang penyiaran radio
Berpengalaman dalam bidang admin dan kesetiausahaan
Berpengalaman dalam bidang perkhidmatan pelanggan
Kemahiran menaip dengan pantas menggunakan komputer
Kemahiran menggunakan Microsoft Word, Excel, Power Point dan Front Page
Kemahiran menggunakan software ringkas untuk tujuan pengeditan gambar/audio
Kemahiran dalam menyelesaikan masalah mudah berkaitan degan komputer
Accomplishments
- 2007, Politeknik Merlimau Melaka, Diploma Pengurusan Pelancongan
- 2003, Sekolah Teknik Lebuhraya Sultan Abdul Halim, Kejuruteraan Elektrik & Elektronik
- 2001, Sekolah Menengah Kebangsaan Kulim, Aliran Sains
- 1998, Sekolah Kebangsaan Sultan Ahmad Tajuddin, UPSR
Skills
60 p.s.m, 72 p.s.m
Education Activities
- Politeknik Merlimau Melaka, Johan Kem & pertandingan Kepimpinan (Leadership)
- Politeknik Merlimau Melaka, Tempat ke-3 Pertandingan 'Design'
- Politeknik Merlimau Melaka, Peserta Kem 'Poly-brigade'
- Politeknik Merlimau Melaka, AJK Menganjurkan Pertandingan Memancing Peringkat Politeknik
- Politeknik Merlimau Melaka, AJK Menganjurkan program 'Battle of da Band' peringkat politeknik
- Politeknik Merlimau Melaka, AJK Menganjurkan program 'Fear of Survival' peringkat jabatan
- Politeknik Merlimau Melaka, Ketua Biro Menganjurkan program 'Kembara Homestay'
- Politeknik Merlimau Melaka, Ahli Kelab Komputer
- Politeknik Merlimau Melaka, Peserta Rekreasi Marin, Terrestrial dan Rekreasi Gua
- Sekolah Menengah Teknik Lebuhraya Sultan Abdul Halim, Saguhati Pertandingan Matematik Peringkat Daerah
- Sekolah Menengah Teknik Lebuhraya Sultan Abdul Halim, Johan Pertandingan Nasyid Peringkat Daerah
- Sekolah Menengah Teknik Lebuhraya Sultan Abdul Halim, Naib Johan Pertandingan Nasyid Peringkat Negeri
- Sekolah Menengah Teknik Lebuhraya Sultan Abdul Halim, Tempat Ketiga Pertandingan Kawad Kaki peringkat Negeri
- Sekolah Menengah Teknik Lebuhraya Sultan Abdul Halim, AJK Persatuan Bulan Sabit Merah Malaysia (Staff Sarjen)
- Sekolah Menengah Kebangsaan Kulim, AJK Menyertai Kejohanan Olahraga Daerah Kulim Bandar Baharu 2011
- Sekolah Menengah Kebangsaan Kulim, AJK Persatuan Bulan Sabit Merah Malaysia
- Sekolah Menengah Kebangsaan Kulim, Saguhati Pertandingan Dikir Barat Peringkat Daerah
- Sekolah Menengah Kebangsaan Kulim, Peserta Program Kembori SLAD Peringkat Negeri
- Sekolah Menengah Kebangsan Seri Mahawangsa, Saguhati Pertandingan Nasyid Peringkat Daerah
Personal Information
- Place of Birth: Chain Ferry, Butterworth
- Date of Birth: 04/09/86
- Nationality: Malaysia
- Marital Status: Berkahwin
Ic Number
860409-35-5377
Awards
- Anugerah Ketua Jabatan (Pencapaian Akademik Cemerlang), 3.62 PNM
- Johan Kem Kepimpinan
- Tempat ke-3 Pertandingan 'Design'
- Johan Nasyid Peringkat Daerah
- Naib Johan Nasyid Peringkat Negeri
- Tempat ke-3 Kawad Kaki Peringkat Negeri
- Saguhati Dikir Barat Peringkat Daerah
References
- Puan Normah Binti Hashim, Marketing Executive, Telekom Malaysia Langkawi, 013-4368351
- Mohamad Hizam bin Husin, Manager, TM Point Langkawi, Jalan Pandak Mayah 6, Kuah, Langkawi, 07000, 04-9666191 / 013-4207131
- Encik Ahmad Safan Abd Rahman, Pengurus, ASAR Solution Enterprise, 017-2492669
Extracurricular Activities
Mengikuti Kursus 'Think Tourism' di Hotel Seri Malaysia Alor Star, AJK dan Peserta Menyertai Festival Padi 2006 di perkarangan Muzium Padi, AJK
Timeline
Graphic Editor and Assistant Marketing Officer
ASAR Solution Enterprise
01.2013 - 01.2014
Product Spokesperson for Stevicorp Direct Berhad
Stevicorp Direct Berhad
01.2012 - 01.2013
Marketing Officer Assistant
Telekom Malaysia (TM)
01.2010 - 01.2012
Latihan Industri MTPNK (Planning and Development)
Majlis Tindakan Pelancongan Negeri Kedah
01.2007 - 07.2007
Merlimau Polytech
High School Diploma
04.2001
Customer Service Representative
Telekom Malaysia Berhad
3 2014 - 03.2016
Sales Manager
Onetozie Enterprise