Summary
Overview
Work History
Education
Skills
Timeline
Generic
NUR FAZILAH OMAR

NUR FAZILAH OMAR

CUSTOMER SERVICE OFFICER
Sepang, Selangor

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience
2
2
Languages

Work History

Customer Service Officer (Malaysia Airlines)

AeroDarat Services Sdn Bhd
01.2023 - Current

- Dedicated Business Class Check-in counter

- Greet and welcome with MH gesture, confirm passenger's destination, ensure the check-in process in smooth handling

- Make sure every inquiries regarding to passenger's flight and ticket are answered in accurate way

- Dealing with frequent traveler passenger

- Understand the benefit and privileges for One World Alliance

- Confirm passenger's boarding gate, baggage allowance, routes, baggage check-in before handover boarding pass

Sales & Purchasing

Salim Metal Hardware Sdn Bhd
01.2020 - 11.2022

- Handle incoming calls,email from customer

- Promoting company products through social media/whatsApp platform

- Issue quotation/Sales order to customer's inquiry

- Issue Purchase Order for store material to ensure keep stock & customer goods. Eg: Sand Brick/Steel Bar

-Key In purchase Invoice & Delivery Order

- Negotiate price with supplier, checking stock, and close deal

- Handling PT Cash company

Secretary/Front Office Assistant

Ariz Homes & SMI
01.2019 - 01.2020

-Update and present sales report weekly/follow up customer payment

-Handling office schedule/ General manager's appointment

-Handle incoming calls, email, complain from customer

Sales Promoter

Elle, SOGO
01.2015 - 05.2015

- Part Time Worker

- Promote new items and best selling products/ handbag to customer

- Clean Retail area, make sure keep in tidy environment

- Assist customer to make transaction for their payment and make sure customer happy with their puchase

Hair Salon Assistant

Rosses Hair Salon
01.2012 - 01.2014

- Part Time Worker

-Recommending best shampoo and hair product to customer

-Washing, coloring, hair treatment, hair straightening

- Understand customer's requirement on hair styling

Education

Diploma - CGPA: 3.33, MUET: Band 3

UiTM Segamat Johor
Johor Bahru, Johor, Malaysia
04.2001 -

Sijil Pelajaran Malaysia - 1A 6B 1C 1E

Sekolah Menengah Sri Kundang
Rawang, Selangor, Malaysia
04.2001 -

Skills

- Problem Solving Skills

- Time Management

- Customer Service

- Communication Skills

- Team Work

Timeline

Customer Service Officer (Malaysia Airlines)

AeroDarat Services Sdn Bhd
01.2023 - Current

Sales & Purchasing

Salim Metal Hardware Sdn Bhd
01.2020 - 11.2022

Secretary/Front Office Assistant

Ariz Homes & SMI
01.2019 - 01.2020

Sales Promoter

Elle, SOGO
01.2015 - 05.2015

Hair Salon Assistant

Rosses Hair Salon
01.2012 - 01.2014

Diploma - CGPA: 3.33, MUET: Band 3

UiTM Segamat Johor
04.2001 -

Sijil Pelajaran Malaysia - 1A 6B 1C 1E

Sekolah Menengah Sri Kundang
04.2001 -
NUR FAZILAH OMARCUSTOMER SERVICE OFFICER