Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Abinor Ain Abdullah

Abinor Ain Abdullah

Customer Service Officer
Lagoon Perdana Apartment, 64150 Petaling Jaya, Selangor

Summary

Dedicated Customer Service Officer with extensive experience in passenger handling, load control, and delay management at Malaysia Airlines and Firefly. Skilled in supporting duty managers, managing flight disruptions, and preparing accurate aircraft loadsheets. Recognized for strong teamwork and exceptional problem-solving skills, consistently focused on delivering outstanding service and ensuring seamless operations. Committed to enhancing customer experiences while maintaining operational efficiency in fast-paced environments.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Customer Service Officer

Aerodarat Services Sdn Bhd
01.2023 - Current

Customer Service Officer

Firefly Airlines
10.2021 - 12.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Customer Service Officer

Aerodarat Services Sdn Bhd
05.2017 - 09.2021
  • Provided professional check in, boarding, and arrival services, ensuring smooth passenger flow and adherence to safety and regulatory requirements.
  • Delivered excellent customer service by addressing passenger inquiries, resolving complaints and ensuring a seamless travel experience.
  • Ensure compliance with Malaysia Airlines' SOPs and CAAM regulations regarding safety, grooming and service standards.

OPERATOR

Class A Industrial
08.2016 - 03.2017
  • Monitoring the production process and carrying out functional testing and quality checks.

ADMIN & ACCOUNT CLERK

Radak Adventure Consultant
03.2015 - 12.2015
  • Using electronic filing system and office software, including email, spreadsheets and databases to store document.
  • Working at reception, greeting visitor and answering telephone inquiries.
  • Recording office expenditure and managing the budget.
  • Supervising internship student and volunteer with their job description.
  • Planning itinerary program for client and directing them to the operation team.

INTERNSHIP

Radak Adventure Consultant
10.2014 - 03.2015
  • Created new themes and computer-generated brochure for marketing and promotional materials.
  • Giving quotation, inventory and planning itinerary for clients.

Education

DIPLOMA - TOURISM MANAGEMENT

Universiti Teknologi Mara Pulau Pinang
01.2012 - 01.2015

Sijil Pelajaran Malaysia - undefined

SMK Dato' Ali Ahmad
01.2008 - 01.2009

Skills

Excellent Communication Skills

Team Player

Customer-Oriented

Problem Solving Ability

References

Mohd Rashid Rejoh, MAG Station Head SZB

Timeline

Customer Service Officer

Aerodarat Services Sdn Bhd
01.2023 - Current

Customer Service Officer

Firefly Airlines
10.2021 - 12.2022

Customer Service Officer

Aerodarat Services Sdn Bhd
05.2017 - 09.2021

OPERATOR

Class A Industrial
08.2016 - 03.2017

ADMIN & ACCOUNT CLERK

Radak Adventure Consultant
03.2015 - 12.2015

INTERNSHIP

Radak Adventure Consultant
10.2014 - 03.2015

DIPLOMA - TOURISM MANAGEMENT

Universiti Teknologi Mara Pulau Pinang
01.2012 - 01.2015

Sijil Pelajaran Malaysia - undefined

SMK Dato' Ali Ahmad
01.2008 - 01.2009

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