Imran Jamali
Customer Service Administrator
Lot 498 Lorong 18 RPR Fasa 1 Batu Kawa Jalan Batu Kawa 93250 Kuching, Sarawak
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
CUSTOMER SERVICE TRAINEE
AERODARAT SERVICES SDN BHD
7 2019 - 1 2020
- Fostered a welcoming environment at the counter and gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
VIP CUSTOMER SERVICE
J&T EXPRESS SDN BHD (SARAWAK HQ BRANCH)
07.2021 - 10.2022
- Responded to VIP client inquiries regarding their customer parcel whereabout
- Provided exceptional customer service, assisting guests with their parcel inquiries and requests professionally and efficiently.
- Handled high volumes of incoming packages during peak seasons, maintaining organization and efficiency under pressure.
CUSTOMER SERVICE PROFESSIONAL
TELEKOM MALAYSIA KUCHING
11.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction related to their billing and provisioning,
CUSTOMER SERVICE ADMINISTRATOR
LEVEL UP FITNESS SDN BHD
09.2023 - 09.2024
- Implemented effective conflict resolution strategies to de-escalate tense situations between customers and staff while maintaining professionalism.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
Education
BACHELOR OF COM (HONS) INTERPERSONAL COMMUNICATION -
UNIVERSITI TEKNOLOGI MARA
Shah Alam 03.2016 - 01.2019
Skills
Time management abilities
Multitasking
Adaptability and Flexibility
Attention to Detail
Problem-solving skills
Microsoft Office
Teamwork skills
References
Nicholas Edgar
Area Manager,
Level Up Fitness Sdn Bhd
Phone Number: 014 - 209 7596
Extracurricular Activities
- INC CLUB, VICE PRESIDENT II, 2016, 2017
Timeline
CUSTOMER SERVICE ADMINISTRATOR
LEVEL UP FITNESS SDN BHD
09.2023 - 09.2024
CUSTOMER SERVICE PROFESSIONAL
TELEKOM MALAYSIA KUCHING
11.2022 - 08.2023
VIP CUSTOMER SERVICE
J&T EXPRESS SDN BHD (SARAWAK HQ BRANCH)
07.2021 - 10.2022
BACHELOR OF COM (HONS) INTERPERSONAL COMMUNICATION -
UNIVERSITI TEKNOLOGI MARA
03.2016 - 01.2019
CUSTOMER SERVICE TRAINEE
AERODARAT SERVICES SDN BHD
7 2019 - 1 2020
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