NIK ILHAM FATINI BINTI ZAINUDDIN
Customer Service
Summary
A fast learner with a great work ethic and the ability to work independently or with others. Love and always want to learn and unlock new ability of mine. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service (Arabic Speaker)
1 Millenium International Sdn Bhd
8 2024 - Current
- Help passenger in need
- Guide them to the place they are going ie: the immigration, duty free shop and arrival hall
- Giving advice to the passenger which route to take best or better option.
Admin Clerk
Malaysian Nurses Association
10.2022 - 07.2024
- Have worked as an Admin Clerk at the Malaysian Nurses Association, where I handle various administrative tasks to ensure the smooth operations of the organization
- I am responsible for managing office supplies, organizing files and documents, and assisting with data entry
- I utilize my skills in time management and multitasking to prioritize tasks and meet deadlines
- Additionally, I am a fast learner and adapt quickly to new work environments.
Quran teacher
Kelas Mengaji Ustazah Sharifah
01.2022 - 04.2024
- Monitored and reported student progress to the teacher, providing feedback on areas of improvement
- Help the students to read the quran in the right way of reading including teaching them tajwid and makhraj
- Give them advise on how can we improve and maintaining the right way to read the quran.
Education
Arabic language -
Al-Azhar University
04.2017 - 2022.07
Sijil Tinggi Agama Malaysia - undefined
SAMT Tengku Ampuan Jemaah
01.2016 - 2016.11
Skills
Communication Skills
Teamwork
Adaptability
Office Administration
Multitasking
Time Management
Google Suite
Data Entry
Languages
Malay
Arabic
Arabic
Personal Information
- Place of Birth: Kubang Kerian, Kelantan
- Date of Birth: 01/22/98
- Nationality: Malaysian
- Driving License: B2, D
References
Available upon request
Timeline
Admin Clerk
Malaysian Nurses Association
10.2022 - 07.2024
Quran teacher
Kelas Mengaji Ustazah Sharifah
01.2022 - 04.2024
Arabic language -
Al-Azhar University
04.2017 - 2022.07
Sijil Tinggi Agama Malaysia - undefined
SAMT Tengku Ampuan Jemaah
01.2016 - 2016.11
Customer Service (Arabic Speaker)
1 Millenium International Sdn Bhd
8 2024 - Current
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