NURAIDA SHADAH
Customer Service
Telok Mas, Melaka
Summary
A dedicated Customer Service Professional with knowledge of service delivery and proven multitasking abilities. Excel in active listening and critical thinking, ensuring customer satisfaction by resolving complaints and optimizing processes. Proactive approach led to improved resolution rates, demonstrating excellence in customer relations and operational efficiency. . Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Service Professional
1 Millennium International Sdn. Bhd
TM MITC
06.2019 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved first-call resolution rates by proactively identifying common issues and finding effective solutions that could be applied across multiple cases.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Optimized internal processes through regular review of workflows, proposing improvements that led to increased productivity while maintaining a high level of service quality.
Education
Bachelor in Human Resources - Business Management
UiTM Bandaraya Melaka
Melaka 07.2016 - 10.2019
Diploma in Banking - Business Management
UiTM Segamat
Segamat, Johor 03.2013 - 06.2016
Skills
Active Listening
Customer service excellence
Feedback Handling
Language proficiency
Customer Relations
Critical Thinking
Timeline
Customer Service Professional
1 Millennium International Sdn. Bhd
06.2019 - 08.2024
Bachelor in Human Resources - Business Management
UiTM Bandaraya Melaka
07.2016 - 10.2019
Diploma in Banking - Business Management
UiTM Segamat
03.2013 - 06.2016
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