KHAIRUN AMIRAH SALIHIN
Sepang
Your most unhappy customers are your greatest source of learning.
Bill Gates
Summary
Hardworking and passionate job seeker with 5 years of experience as retail and customer service associate. Committed to provide highest quality service to build customer loyalty and exceed sales expectation. Eager to seek full-time position at .... that offers professional challenges. Willingness to take on added responsibilities to support productive work environments and help team achieve company goal.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Retail/Customer Service Associate
1 Millenium Sdn Bhd
Kuala Lumpur
04.2019 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Increased revenue by cross-selling and upselling products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Computer Data Entry Operator
UBM Designs Sdn Bhd
Putrajaya
07.2018 - 12.2018
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Verified accuracy of data entered into system to produce error-free reports.
Retail/Customer Service Trainee
Celcom Axiata Berhad
Kuala Lumpur
06.2017 - 06.2018
- Implemented and developed customer service training processes.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Human Sciences - Psychology
09.2012 - 01.2017
CGPA: 3.23
Diploma in Early Childhood Education - Early Childhood Education
07.2009 - 02.2012
CGPA: 3.77
SPM -
01.2004 - 12.2008
SPM: 5A's, 3B's, 2C's, 1D
Skills
Adaptability
undefinedReferences
Abd Rahim Bin Isamil
Former Retail Manager
Celcom Bluecube Jalan Ampang
Tel: +6013-2281038
Email: abdrahim@bluecube.com.my
Siti Fatimah Binti Jamaluddin
Retail Supervisor
Celcom Bluecube Jalan Ampang
Tel: +60 13-363 0633
Email: fatimah.jamaluddin@celcom.com.my
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail/Customer Service Associate - 1 Millenium Sdn Bhd
04.2019 - 11.2022
Computer Data Entry Operator - UBM Designs Sdn Bhd
07.2018 - 12.2018
Retail/Customer Service Trainee - Celcom Axiata Berhad
06.2017 - 06.2018
International Islamic University Malaysia - Bachelor of Human Sciences, Psychology
09.2012 - 01.2017
Sultan Idris Education University - Diploma in Early Childhood Education, Early Childhood Education
07.2009 - 02.2012
SMK Convent Father Barre - SPM,
01.2004 - 12.2008
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