Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Muguten -

Branch Executive
George Town, Penang,07

Summary

Proven Branch Executive at Caring Pharmacy SDN BHD, adept in operations management and fostering team collaboration. Excelled in implementing innovative marketing strategies, enhancing customer service, and driving sales growth. Demonstrated leadership in staff development and operational excellence, achieving significant performance improvements.

Overview

3
3
years of professional experience

Work History

Branch Executive

Caring Pharmacy SDN BHD
George Town, Penang
09.2022 - 07.2024

Maintained open communication channels between staff members at all levels within organization, promoting transparency and collaboration across departments.

  • Implemented marketing strategies to attract new customers and deepen existing relationships.
  • Oversaw staff training and development, fostering high-performing team environment.
  • Resolved escalated customer and associate issues and counseled associates.
  • Managed daily operations of branch, ensuring smooth functioning and adherence to regulations.

Warehouse Executive

GR2 PHARMACY
Gr, 07
01.2021 - 08.2022
  • Maintained current inventory tracking information using warehouse management system.
  • Supervised receiving, stocking and shipment in high-volume warehouse environment.
  • Checked physical inventory through regular cycle counts and conducted full audits to trace and correct discrepancies.
  • Coordinated workflows for successful warehouse and distribution operations.
  • Managed team of warehouse staff, fostering collaborative environment that prioritized teamwork and open communication.
  • Developed strong relationships with key clients, leading to increased repeat business and greater client satisfaction levels.
  • Boosted warehouse efficiency by streamlining inventory management processes and implementing automated systems.

Education

MBA - Business Management

Wawasan Open University
George Town, Penang, Malaysia
04.2001 -

Skills

Operations Management

Sales management

Staff Training and Development

Innovation and Creativity

Customer Service

Branch Operations Management

Team Player

Sales Development

Goals and performance

Sales expertise

Sales professional

Accomplishments

  • Hit Personal Sales target of RM70K -RM90K every month through implementation of strategic initiatives.
  • Repeatedly received recognition from superiors for excellence in service.
  • Supervised team of 8 staff members.
  • TOP sales since outlet opening to current date

Languages

Tamil
Native language
mandarin
Upper intermediate
B2
English
Proficient
C2
Malay
Advanced
C1
Indonesian
Advanced
C1

Interests

Sales

Customer Service

Management

Timeline

Branch Executive

Caring Pharmacy SDN BHD
09.2022 - 07.2024

Warehouse Executive

GR2 PHARMACY
01.2021 - 08.2022

MBA - Business Management

Wawasan Open University
04.2001 -
Muguten -Branch Executive