Skilled Branch executive with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Enterprising person in charge successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Motivated colleague passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Hi, I’m
Mimi Kartini Binti Zainal Ariffin
Shah Alam
Summary
Overview
29
years of professional experience
3
years of post-secondary education
2
Languages
Work History
SSF Creatives Life Sdn Bhd
Branch Executive
05.2014 - Current
Job overview
- Job scope is focus on sale target every month, send daily checklist to area manager, handling delivery issued and delivery order, petty cash and bank in to nearest bank, and doing admin work such as reports, cycle-count and also second key holder
- Multitask job such as stock handling, inventory and replenish stock, rearrange showroom while display artist not around
- Increased customer satisfaction by addressing concerns promptly and providing exceptional service.
- Oversaw staff training and development, fostering a high-performing team environment.
- Conducted regular audits to ensure accuracy of financial transactions and record-keeping procedures within branch.
- Ensured optimal staffing levels were maintained through effective recruitment strategies that attracted top talent in industry.
- Led team members to achieve performance goals through effective coaching and guidance.
Sri Emas Catering
Supervisor
01.2011 - 01.2014
Job overview
- Job scope is handling all stock in and out and kitchen order, email all reports to owner, handling cashier, handling all banquet event and worked as a front line.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Established performance metrics for team, consistently tracking progress towards goals and making adjustments as needed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Flamingo Hotel
Senior Coffeehouse Supervisor
01.1995 - 01.2007
Job overview
- Job scope is handling all kind of event and big event such as Breaking Fast Event, doing reservation for hotel guests, doing floor plan, held a daily staff briefing and also event order
- Also handling few outlet such as skyline, cascades, coffeehouse and lounge.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Led major initiatives within department that drove innovation or addressed critical business challenges.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Championed continuous improvement efforts within organization by promoting best practices for processes, tools, or technologies.
Education
Flamingo Institute
The Certificate in Food and Beverage Service
01.1998 - 04.1999
University Overview
Institut Sahara
Sijil Pelajaran Malaysia (SPM)
01.1992 - 04.1992
University Overview
Sekolah Menengah Vokasional Sains RumahTangga
Sijil Penyediaan Makanan
01.1990 - 04.1991
University Overview
Skills
Pleasant personalityundefined
Personal Information
Personal Information
- Expected Salary: RM 3,000
- Date of Birth: 02/25/74
Ic Number
Ic Number
740225-08-5708Timeline
Branch Executive
SSF Creatives Life Sdn Bhd
05.2014 - Current
Supervisor
Sri Emas Catering
01.2011 - 01.2014
Flamingo Institute
The Certificate in Food and Beverage Service
01.1998 - 04.1999
Senior Coffeehouse Supervisor
Flamingo Hotel
01.1995 - 01.2007
Institut Sahara
Sijil Pelajaran Malaysia (SPM)
01.1992 - 04.1992
Sekolah Menengah Vokasional Sains RumahTangga
Sijil Penyediaan Makanan
01.1990 - 04.1991
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