Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
SURAYA HANI MARTINA

SURAYA HANI MARTINA

Executive | Healthcare Administration
Kajang

Summary

Highly motivated and organized Branch Executive with a Bachelor's degree in Biomedical Science (Hons) and hands-on experience in clinical operations, patient care, administrative leadership, and healthcare finance. Skilled in Microsoft Office, scheduling, phlebotomy, and front-line management. Strong leadership and communication abilities with a passion for improving operational efficiency in healthcare settings. Seeking an opportunity in administration, executive, or management roles to contribute value and grow professionally.


Overview

3
3
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Branch Executive

Careclinics Healthcare Services Sdn Bhd
04.2024 - Current
  • Lead daily clinic operations, and ensure smooth front-line management.
  • Supervise staff and doctors, including scheduling, performance support, and conflict resolution.
  • Manage administrative and financial tasks, including knockoff payments, and budgeting.
  • Maintain excellent patient care, and uphold clinic service standards.
  • Oversee stock management and clinic compliance with SOPs.
  • Resolved escalated customer and associate issues and counseled associates.

Clinic Assistant

Malaysian Urgent Care Sdn Bhd
07.2023 - 04.2024
  • Scheduled and rescheduled patient appointments.
  • Performed phlebotomy and prepared lab specimens.
  • Maintained medical stock and assisted with administrative functions.
  • Processed payments and submitted records for accounting.
  • Provided front-desk support including handling patient inquiries and phone calls.

Intern – Clinical Assistant

Poliklinik MUC
02.2023 - 06.2023
  • Assisted with basic nursing care and medication administration.
  • Maintained confidentiality and updated patient records.
  • Supported clinical and administrative tasks during high-volume periods.

Sorting Clerk

Shopee Express Malaysia
10.2022 - 02.2023
  • Handled parcel sorting and organized returns for mislabelled packages.
  • Worked efficiently during peak delivery seasons and ensured timely dispatches.

Education

Bachelor of Biomedical Science With Honours - Biomedical Sciences

UniKL MESTECH
Kajang
04.2001 -

A-Level (Science Stream Module 1)

Kelantan Matriculation College
Kelantan
06-2019

Sijil Pelajaran Malaysia

Jeli Science School
Kelantan
12-2017

Skills

  • Microsoft Office
  • Administration & Scheduling
  • Phlebotomy
  • Communication & Leadership
  • Social Media & Video Editing
  • Basic Accounting
  • Operations management
  • Staff training and development

Certification

SOP Implementation, Nursing Skills & Procedures

Timeline

Branch Executive

Careclinics Healthcare Services Sdn Bhd
04.2024 - Current

Clinic Assistant

Malaysian Urgent Care Sdn Bhd
07.2023 - 04.2024

Intern – Clinical Assistant

Poliklinik MUC
02.2023 - 06.2023

Sorting Clerk

Shopee Express Malaysia
10.2022 - 02.2023

Bachelor of Biomedical Science With Honours - Biomedical Sciences

UniKL MESTECH
04.2001 -

A-Level (Science Stream Module 1)

Kelantan Matriculation College

Sijil Pelajaran Malaysia

Jeli Science School

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SURAYA HANI MARTINA Executive | Healthcare Administration