SPSS Statistics
Zulkarnaim Anwar
Data Analyst
Seri Kembangan, Selangor
Summary
Content moderation professional with proven track record of ensuring compliance with community standards and policies. Known for fostering collaborative work environment and consistently delivering results. Highly adaptable and dependable, with strong problem-solving and analytical skills that enhance team performance and meet organizational goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Content Moderator
Accenture Technology Solutions
Kuala Lumpur, Kuala Lumpur
07.2017 - Current
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Assistant Branch Manager
99 Speedmart
Klang, Selangor
01.2017 - 04.2017
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Bachelor of Sports Science (Hons.) - Physical Education And Coaching
Faculty of Psychology And Education
Kota Kinabalu, Sabah, Malaysia 09.2013 - 11.2016
Skills
Content management
Cultural awareness
Critical analysis
Microsoft office
Adaptability and flexibility
Analytical skills
Critical thinking
Patience and tolerance
Online research
Analytical thinking
Team collaboration
Problem-solving
Accomplishments
- GI Shining Star Awards (2018)
- Q1 MET Awards Malay Market
Software
Microsoft Office
Timeline
Content Moderator
Accenture Technology Solutions
07.2017 - Current
Assistant Branch Manager
99 Speedmart
01.2017 - 04.2017
Bachelor of Sports Science (Hons.) - Physical Education And Coaching
Faculty of Psychology And Education
09.2013 - 11.2016
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