Shaarumathi Siva
Content Moderator
Kuala Lumpur,14
Summary
Experienced content moderator adept at maintaining online safety and community standards. Possess strong skills in content evaluation and moderation across diverse platforms. Additionally, skilled sales consultant with a knack for building client relationships and driving revenue growth. Proven ability to deliver effective training programs, equipping teams with the knowledge and tools for success.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Content Moderator
Byte Precision SDN. BHD.
07.2021 - Current
- Managed content moderation queue and enforced rules, moderating digital and user-generated content with high accuracy
- Review content (video, image, text) and conduct content quality control, ensuring content complies with company guidelines
- Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
- Contributed to positive online community by consistently applying fair judgment when moderating diverse types of content.
- Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
- Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
Customer Service (Sales Consultant)
P&M Empire Group
01.2019 - 01.2020
- Delivered exceptional customer service in a timely manner and maintained professionalism
- Trained and mentored new sales representatives.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations. Adapted quickly to changing situations, effectively managing high-stress scenarios
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
Customer Service Agent
Startek Malaysia
01.2020 - 01.2021
- De-escalated customer cases professionally and provided satisfactory solutions.
- Cross-trained and provided backup support for organizational leadership.
- Delivered personalized support by tailoring interactions based on individual customer preferences and needs.
Front Desk Agent
Surfine HITECH SDN. BHD.
12.2017 - 12.2018
- Performed various administrative and clerical tasks with accuracy and efficiency
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed and maintained an organized office.
Customer Service Agent
Transcosmos Malaysia 2021
04.2021 - 06.2021
- Responsible for basic troubleshooting, processing purchases via calls, addressing complaints, and responding to general inquiries related to the products.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Education
BBA - Sales And Marketing
Wawasan Open University
09.2020 - 12.2024
STPM - SCIENCE BIOLOGY
SMK Taman Tasik
06.2016 - 12.2017
Skills
Microsoft Office 360
Written Communication
Social media knowledge
Content Development
Time Management and Prioritization
Technical Troubleshooting
Adaptability and Flexibility
Marketing Collaboration
Problem-Solving
Content Management
Content Editing
Availability
Required to provide 1 month notice
Timeline
Content Moderator
Byte Precision SDN. BHD.
07.2021 - Current
Customer Service Agent
Transcosmos Malaysia 2021
04.2021 - 06.2021
BBA - Sales And Marketing
Wawasan Open University
09.2020 - 12.2024
Customer Service Agent
Startek Malaysia
01.2020 - 01.2021
Customer Service (Sales Consultant)
P&M Empire Group
01.2019 - 01.2020
Front Desk Agent
Surfine HITECH SDN. BHD.
12.2017 - 12.2018
STPM - SCIENCE BIOLOGY
SMK Taman Tasik
06.2016 - 12.2017