Zainab Phattanawiwat

• Verified TikTok Live users to ensure compliance with platform policies and community guidelines, maintaining a safe and positive environment for users.
• Identified and applied relevant policies when users violated platform rules, ensuring swift and consistent enforcement of TikTok’s content guidelines.

• Respond to consumer inquiries accurately through phone, chat, and email
• Resolve consumer concerns, requests, and inquiries effectively
• Collect and manage consumer information precisely
• Escalate consumer concerns and questions to the brand manager, if required
• Analyze and manage consumers' comments via the platform correctly

• Company Overview: Tiktok
• Reviewed video content on social media platforms to ensure compliance with policies
• Analyzed and managed video content and text-based material accurately
• Analyzed gaming content
• Tiktok

• Promoted products on various e-commerce platforms
• Managed product stock, fulfilling customer orders, and provided customer support via online chat

• Taught the students as an English tutor
• Administered weekly self-created lessons involving reading, writing, grammar and critical-thinking skills
• Created creative activities and games to encourage English learning
• Set examination questions and quizzes for students to check their understanding

• Observed and record of teaching and participation of students
• Collected all information related to the research