Microsoft office inculiding word,excel,and powerpoint
Yuvannesh Mayadevan
Qc technician
Klang, Selangor,10
Summary
Proven track record in enhancing product quality and customer satisfaction, notably at STS MOULD AND ENGINEERING SDN BHD. Skilled in ISO standards and adept at managing high-stress situations, consistently exceeding performance targets. Demonstrates exceptional technical knowledge and empathy, leading to significant improvements in efficiency and client loyalty.
Overview
8
8
years of professional experience
Work History
QC Technician
STS MOULD AND ENGINEERING SDN BHD
02.2021 - Current
- Improved product quality by conducting thorough inspections and implementing corrective actions.
- Minimized waste generation during testing procedures through proper handling of materials and efficient use of resources.
- Participated in interdepartmental meetings for better communication between Quality Control and other functional areas such as Production or Engineering departments.
- Maintained a safe work environment by adhering to established safety protocols, reporting potential hazards, and participating in safety trainings.
Copier Technician
MULTILINK
12.2018 - 12.2019
- Consistently exceeded performance targets set forth by management, earning recognition as one of the top technicians within the organization.
- Collaborated with team members to complete complex repair jobs in a timely and efficient manner.
- Enhanced copier functionality by performing routine maintenance and repairs on various copier models.
- Coordinated closely with other members of the service department to ensure seamless communication between teams when addressing complex problems or high-priority cases.
Customer Service Representative
Tesco Extra
12.2016 - 03.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Microtech Training Centre
Klang, Selangor, Malaysia 04.2001 -
Skills
Sample Preparation
ISO standards knowledge
Calibration standards
Electrical testing
Technical knowledge
Chemical Handling
Software
Languages
Tamil
Native language
Malay
Upper intermediate
B2
English
Intermediate
B1
Tamil
Advanced
C1
Timeline
QC Technician
STS MOULD AND ENGINEERING SDN BHD
02.2021 - Current
Copier Technician
MULTILINK
12.2018 - 12.2019
Customer Service Representative
Tesco Extra
12.2016 - 03.2018
High School Diploma -
Microtech Training Centre
04.2001 -