MICROSOFT EXCEL
YUHANIZ BINTI MOHD HALIA
SHOP MANAGER
Malacca,04
Summary
Dynamic leader with proven success in enhancing store performance and customer satisfaction at GMG SEA (Malaysia) Sdn Bhd. Excelled in sales analysis and team leadership, driving operational excellence and employee engagement. Skilled in customer service and safety protocols, significantly improving store environment and team efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
SHOP MANAGER
GMG SEA (MALAYSIA) SDN BHD
12.2014 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Created employee schedules to align coverage with forecasted demands.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Trained team members in successful strategies to meet operational and sales targets.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
MANAGER
Shell Station
01.2005 - 12.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
SEK MEN KEB CANOSSA CONVENT
MELAKA 04.2001 -
Skills
Customer Service
Sales Analysis
Customer Engagement
Employee Scheduling
Store operations
Health and safety
POS Systems
Recruitment and hiring
Merchandise planning
Staff recruitment
Schedule Management
Teamwork and Collaboration
Team Leadership
Software
MICROSOFT WORD
POWER POINT
Timeline
SHOP MANAGER
GMG SEA (MALAYSIA) SDN BHD
12.2014 - Current
MANAGER
Shell Station
01.2005 - 12.2011
High School Diploma -
SEK MEN KEB CANOSSA CONVENT
04.2001 -
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