Yue Tong Lim
Service Manager - APAC
Cyberjaya,10
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Seasoned Service Manager bringing 15 years of Vending Industry experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
31
31
years of professional experience
Work History
Service Manager - APAC
Starcharge Energy Sdn Bhd
Kuala Lumpur, Kuala Lumpur
9 2023 - Current
- Lead and manage a team of APAC regional service engineers, responsible for the installation, maintenance, and repair of electric vehicle charging stations
- Develop and implement service processes, procedures, and standards to ensure efficient and effective service delivery
- Collaborate with cross-functional teams, including sales, operations, and engineering, to ensure seamless coordination and execution of service activities
- Monitor and enforce compliance with safety protocols, ensuring that all service operations are conducted in accordance with industry standards and regulations
- Maintain a comprehensive inventory of spare parts and equipment, ensuring timely availability for service operations
- Collaborate with the sales team to provide technical support and expertise during pre-sales activities, including customer consultations, site surveys, and solution proposals
- Monitor partner performance, conduct regular performance reviews, and implement improvement plans as necessary to meet service targets
- Identify opportunities for upselling and cross-selling of service offerings to maximize revenue and enhance customer value.
Manager - Technical
INTERNATIONAL REFRESHMENT MACHINES SDN. BHD.
Rawang, Selangor
05.2022 - 08.2023
- Develop and execute business plans and strategies to achieve sustainable growth
- Responsible and accountable for overall company profitability and production efficiency
- Develop and implement systems and procedures to ensure discipline and efficient factory operations
- Provide strong leadership and directions to all functional team members to promote fast execution and good teamwork
- Review company technical ability and capability to succeed and meeting customers' requirements in product quality and service for ultimate customer satisfaction.
Group Technical Manager
Atlas Vending (M) Sdn Bhd
Shah Alam, Selangor
06.2018 - 04.2022
- Develop and execute business plans and strategies to achieve sustainable growth
- Review company technical ability and capability to succeed and meeting customers' requirements in product quality and service for ultimate customer satisfaction
- Project management: Cashless and Telemetry implementation
- Provide strong leadership and directions to all functional team members to promote fast execution and good teamwork.
General Manager
International Refreshment Machines Sdn Bhd
Rawang, Selangor
01.2015 - 05.2018
- Develop and execute business plans and strategies to achieve sustainable growth
- Responsible and accountable for overall company profitability and production efficiency
- Develop and implement systems and procedures to ensure discipline and efficient factory operations
- Provide strong leadership and directions to all functional team members to promote fast execution and good teamwork
- Review company technical ability and capability to succeed and meeting customers' requirements in product quality and service for ultimate customer satisfaction.
Technical Services Manager
Atlas Vending Sdn Bhd
Shah Alam, Selangor
07.2008 - 01.2015
- Leading a team of technicians Indoor machine overhauling and Field technical support
- Including Penang's branch
- In charge of technical spare parts (oversea/local) ordering/sourcing, and local parts design & fabrication
- Work closely with Operation team on vending machines' performance and provide quick solutions on machine breakdown
- In charge of new vending machine/coin changer/note validator introduction to Malaysia market
- In charge of technical parts inventory issuing / receiving / tracking
- Involve in machine output planning vs quantity requested by Sales team.
Asst Manager
BSMART Technology Sdn Bhd
Kuala Lumpur, Kuala Lumpur
05.2006 - 06.2008
- Technical support to both internal and external customer indirectly through Project Team
- To make sure that Production has less than 2% of failing rate
- On-time delivery on the agreeable date and time of any product
- To bring in any potential new product introduction with zero defects on mass production
- To report any critical issue directly to Manager/Director within 24 hours
- Member of ISO Internal Audit.
Senior Engineer
JVC VIDEO MALAYSIA SDN BHD
Shah Alam, Selangor
04.1998 - 04.2006
- Leader of Jig and Equipment Group
- Responsible for Function Checker Jig and Equipment planning and ordering
- Localization of Jig fabrication after receiving Jig designs Drawing from Japan
- In charge of local Function Checker Jig design
- Production's Function Checker Jig and Equipment performance and reliability support
- Person in charge of new product introduction
- Responsible for introducing Digital VHS Recorder (with HDMI and I-Link function) production in JVC Video Malaysia Sdn Bhd
- Plan and organize production process, production line set up, and equipment preparation
- Communicate closely with JVC Japan to monitor product design status
- Supervision of Sub-Contractors to comply with the requirement
- Create a system to control IEEE 1394 Digital Key ID for each D-VHS Recorder
- Leader of DVC SMT and Sub-Contractors Group
- Lead a group of Engineers to support SMT and Sub-Contractors activities
- Overall SMT and Sub-con Processes & Products
- SMT and Sub-Contractors quality improvement activities
- Supervision of Sub-Contractors to comply with the requirement
- Communicate closely with JVC Japan for any hardware/software improvement countermeasures
- Develop Group's System & Control
- Coordinate & monitor group's activities.
Training Engineer
Computer Systems Advisers (M) Sdn Bhd
01.1997 - 05.1997
- Degree of Electrical and Electronic 3rd Year Training Program
- Assisted in setting up personal computer and company networking
- Assisted in installing hardware and operating system for SUN SPARC Workstation and Server.
Operation Assistant
Singapore Airport Terminal Servises (SATS)
01.1994 - 04.1994
- Part-time job while waiting for STPM result
- Prepare meals for aircraft and confirm quantity issued with cabin crew.
Education
Bachelor of Science - Electrical And Electronic Engineering
Universiti Sains Malaysia
Malaysia 06.1994 - 06.1998
Higher Secondary/Pre-U/"A" Level -
Sekolah Menengah Kebangsaan Temerloh
Malaysia 04.2001 - 01.1993
Skills
Customer Service
Service Management
Team Leadership
Profit Growth
Staff Supervision
Aftersales
Customer Care
Profit Oriented
Communication Skills
Leadership charisma
Dynamic team player
Sense of responsibility
Creative and dependable
Excellent skills in communication and collaboration
Languages
Bahasa Malaysia
English
Japanese
Mandarin
Interests
Sports
Tech related
Timeline
Manager - Technical
INTERNATIONAL REFRESHMENT MACHINES SDN. BHD.
05.2022 - 08.2023
Group Technical Manager
Atlas Vending (M) Sdn Bhd
06.2018 - 04.2022
General Manager
International Refreshment Machines Sdn Bhd
01.2015 - 05.2018
Technical Services Manager
Atlas Vending Sdn Bhd
07.2008 - 01.2015
Asst Manager
BSMART Technology Sdn Bhd
05.2006 - 06.2008
Higher Secondary/Pre-U/"A" Level -
Sekolah Menengah Kebangsaan Temerloh
04.2001 - 01.1993
Senior Engineer
JVC VIDEO MALAYSIA SDN BHD
04.1998 - 04.2006
Training Engineer
Computer Systems Advisers (M) Sdn Bhd
01.1997 - 05.1997
Bachelor of Science - Electrical And Electronic Engineering
Universiti Sains Malaysia
06.1994 - 06.1998
Operation Assistant
Singapore Airport Terminal Servises (SATS)
01.1994 - 04.1994
Service Manager - APAC
Starcharge Energy Sdn Bhd
9 2023 - Current
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