Cody Yow
People Operation Manager/HR Services Team Manager
Kuala Lumpur
Summary
Attentive and communicative Human Resources Manager with 9 years of experience, including 7 years in a managerial role. Strong verbal communication skills, attention to detail, and the ability to build trust are key factors in success. Extensive expertise in starting new businesses and companies, as well as a proven track record of fostering employee engagement, managing employee relations, and enhancing employer branding initiatives. Consistently achieved an impressive retention rate of 80% or higher over the past two years. Excels in crafting effective training and development programs to support the growth and success of employees.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Team Manager - HR Customer Service Delivery - APAC
Smith & Nephew
8 2023 - Current
- Provided quality and professional HR services to internal and external customers, ensuring alignment with HR and business objectives
- Managed end-to-end employee lifecycle processes, including onboarding, payroll changes, and offboarding, while ensuring compliance with employment legislation and company policies
- Administered offer processes for internal and external candidates, including contract issuance and induction guidance
- Monitored and audited employee data and transactions in HR systems to ensure accuracy and compliance
- Oversaw resolution of customer queries and issues, ensuring high levels of satisfaction and timely resolution
- Managed administration of reward and benefit schemes on behalf of the company
- Maintained document retention and filing in compliance with company policies and legal requirements.
Regional People Operations Manager - APAC
Enterpryze /Milner Browne
4 2019 - 07.2023
- Identifying Hiring Needs: Assessing short-term and long-term hiring needs for in the APJ region
- Collaborating with department heads to understand staffing requirements and strategic objectives
- Developing recruitment strategies to attract and retain top talent
- Performance Management: Establishing performance standards for local HR teams
- Conducting regular evaluations to assess team effectiveness and individual performance
- Providing feedback and coaching to team members to support their professional development
- Compensation and Benefits Design: Designing competitive compensation and benefit packages to attract and retain employees
- Conducting market research to ensure salary and benefits offerings are aligned with industry standards and company budget
- Onboarding Procedures: Developing comprehensive onboarding procedures that reflect the company's culture and values
- Ensuring smooth integration of new hires into their roles and the company culture
- Monitoring and refining onboarding processes based on feedback and performance metrics
- Employer Branding: Leading employer branding initiatives to enhance the company's reputation as an employer of choice
- Managing the company's presence on social media platforms and other channels to attract top talent
- Organizing HR events and activities to showcase the company's culture and values
- Employee Engagement: Leading global employee engagement and bonding activities
- Developing programs and initiatives to foster a positive work environment and enhance employee satisfaction
- Monitoring employee engagement levels and implementing strategies to address any issues or concerns
- Training and Development: Developing training plans for employees to enhance their skills and capabilities
- Identifying learning opportunities and resources to support employee development
- Providing mentorship and coaching to employees to support their career growth
- Internship Program: Designing and implementing internship programs to attract and develop emerging talent
- Providing guidance and support to interns throughout their tenure with the company
- Legal Compliance: Ensuring all HR operations adhere to legal standards and regulations
- Keeping abreast of changes in employment law and implementing necessary adjustments to policies and procedures
- Employee Relations: Handling employee relations issues and conflicts in a fair and consistent manner
- Providing guidance and support to managers and employees on HR-related matters
- Recognition Program: Developing and implementing employee recognition programs to celebrate achievements and contributions
- Promoting a culture of appreciation and recognition within the organization
- Global HR Involvement: Participating in global HR initiatives and projects, such as employee engagement programs and HR events
- Conducting regular 1:1 catch-up meetings with employees to assess their needs and provide support
- Contributing to the hiring process for global positions and ensuring alignment with company values and objectives.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Reduced time-to-hire by optimizing recruitment advertising campaigns, job posting placements, and candidate screening methodologies.
- Streamlined HR processes for increased efficiency and cost savings
- Conducted regular compensation benchmarking analyses to ensure competitive pay practices were maintained within the industry market standards
- Facilitated conflict resolution sessions between employees when necessary, resulting in improved workplace harmony
- Provided guidance on legal matters related to employment issues including workers'' compensation claims or labor disputes
HR Manager
C.H.I Fitness @ Fitness First
04.2017 - 03.2019
- Develops and administers various human resources plans and procedures for all company personnel
- Responsible for verifying and processing payroll for both basic and commission and statutory payment
- Develops, recommends, and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures; performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost-effectiveness, information activities program, and cash flow
- Communicate with company secretarial in preparation of resolution, maintaining company records and shareholders' information, dealing with information disclosure, and other secretarial matter
- Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures
- Assists with financial tasks
- Oversees office inventory, organization, and system
- Ensures compliance with all national and state employment laws
- Maintains and updates employee files and database
- Ability to be objective in all situations.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
SEA Regional HR & Admin Manager
Yi Jia International Sdn Bhd
05.2014 - 02.2017
- Ensuring that the business is legally compliant in all its employment activities
- Operationalizing, integrating, and delivering HR Processes, projects, and change
- Developing and overseeing all employee reward and recognition schemes
- Recruit, select and induce high-caliber employees in order to meet manpower’s needs and business plan
- To establish and maintain the HR policies and procedures to ensure the internal controls are maintained
- Oversee the complete payroll function from monthly payroll processing/approval / monthly statutory payments to yearly income tax reporting
- Responsible for formulating and ensuring consistent HR policies and practices in line with business needs and in accordance with labor legislation in Malaysia, Singapore, Thailand and Indonesia
- Responsible for Malaysia, Singapore, Thailand, and Indonesia Human Resources
- Year of 2015 propose KPI seasonal evaluation and incentive and approved by Top Management
- Year of 2016 retrenchment for South East Asia country, complete the job task
- Re-build all current staff performance
- Admin: Submitting the working permit for foreign workers
- Responsible for the overall organization’s administrative function
- Coordinate existing orders and initiate new orders on come, select suppliers
- Year 2015 handling renovation from 0 to complete for Johor Bahru state office branch
- Year 2016 handling renovation from 0 to complete for Penang state office branch and Singapore new office
- Any related to admin job task.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Operations Assistance Manager
Leading Global (M) Sdn Bhd
11.2012 - 04.2014
- Member purchase related issue
- Bonus preparation
- Operations and monitoring member system
- Responsibilities all operations flow running smooth
- Liaise with finance for the bonus payment
- Account closes every month
- Dealing with all the Company suppliers
- Handling company admin job
- Liaise with Government related department for application/documentation submission
- Liaise with company Secretary management office
- Translation between English, Chinese & Malay.
Operations Executive
Sushi Kin Sdn Bhd (Headquarters)
06.2012 - 10.2012
- Act as middle person or as one stop centre between HQ and outlets restaurant
- Prepare and present the analysis and report request by Operations
- Prepare, check, follow up and updates all the documents such as petty cash, float money, incentives, claims
- Hotel & flights bookings prepare memos and monthly items orders
- Assist and participate on all the activities organized by operations team or Head Office
- Assist and work in restaurant as and when required
- Prepare and assist in all the project or study carry out by the Operations Team
- Maintain all the record and report related to Outlets restaurant.
Sales Executive
Intrawedo Sdn Bhd
08.2010 - 05.2012
- Sales: Increase sales from existing and new clients
- Control production – quality of the product
- Record weekly & monthly sales report
- Handling customer complaint
- Management: Control and arrange workers working schedule to ensure production running smooth
- Controlling production output
- Stock check time to time on the raw material usage.
Customer Service Assistant & Event Management
Easy Pha-max Marketing Sdn Bhd
01.2009 - 07.2010
- Customer Services: Daily tasks of Front Desk Assistance which includes: Answers the telephone calls within 3 rings
- Filters the Incoming Calls for the selected respective personnel
- Effectively handle telephone calls and attends to any walk-in customer
- Ensures the Lobby and the counters are in good and pleasant condition
- Manages and coordinates the reservation of all meeting rooms and other facilities
- Ensures the Meeting Rooms’ stationary and equipment checklist checked daily
- Liaises with factory on all factory visit activities
- Replenishes the latest promotion leaflets, brochures & necessary forms
- Effectively providing solution to call-in or walk-in customers on their requests, product exchange, inquiries and complaints
- Liaises with others department personnel in problems solving in an effective and timely manner
- Effectively organizes, manages and monitors tasks or assignments given by Superior
- Performs any assigned administrative duties and other duties by Superior
- Prepares necessary Department Monthly Report for Superior
- Attends to any other related assignments as and when delegated by Superior
- Marketing Support Executive- Event management: Liaises with hotel for venue booking for MEP road show and accommodation arrangement for the speaker
- Source for the best hotel rates and closely monitors the expenses during the event and ensure the event organized as per requirement
- Handles marketing support duties such as marketing support equipment, controlling the stock level for Wheatgrass honey, cookies, wristband for MEP Seminar
- Handle all expenses, receipt management, invoices as the relate to the marketing HOD business activities
- In charge of petty cash for Marketing Support department
- Assists to organize all types of promotion activities
- Planning and preparation for the key events
- Performs secretarial tasks i.e
- Maintain an effective and efficient filing system.
Business Development / Operation Executive
Easy Pha-max Marketing Sdn Bhd
01.2009 - 07.2010
- To process SAP application evaluation and submit for Management approval
- To process agreement preparation and stamping
- Prepare and process SAP payment
- Handle and execute SAP events with the company for promotional and sponsorship participation, co-ordinate with SAP and franchisee
- Daily checking and monitoring for SAP sales through back-end system and online sales
- Conduct SAP training and provide necessary assistance
- To support new outlet opening
- Any other tasks assigned by the company as and when necessary.
Education
Certified as HRBP - HRBP
AIHR
Netherland 05.2022 - 05.2023
Diploma Human Resources Management and certified as HRM Manager - Human Resources Management
MIHRM
Petaling Jaya 01.2016 - 12.2017
Diploma in Advertising / Media Malaysia - Advertising/Media
Akedemi Kewartawanan Informasi Taima
Petaling Jaya 01.2005 - 12.2006
Managing People Skills Program -
IBEC
Ireland 01.2020 - 03.2020
Leadership Training -
Asia Works
Petaling Jaya 11.2017 - 03.2018
Team Spirit Workshop - undefined
Skills
Self-motivation
Critical thinking and problem solving
Teamwork
Fast Learner
Ability to Work Under Pressure
Adaptability
Ability to Multitask
Communication Skills
Customer Service
Change Management
Employee Recruitment & Retention
HR Policies Implementation
Onboarding Processes
Employee Relations
Human Resources Operations
Details
Kuala Lumpur, +60162059019, yowcody@yahoo.com.my
Rewards
- Best employee year of 2015, Yi Jia International
- Best employee year of 2018, CHI Fitness
- Best employee year of 2020, Enterpryze
Languages
English
Chinese
Malay
Cantonese
Software
SeriveNow
Workday
BambooHR
MS Office
Advanced Excel
Timeline
Certified as HRBP - HRBP
AIHR
05.2022 - 05.2023
Managing People Skills Program -
IBEC
01.2020 - 03.2020
Leadership Training -
Asia Works
11.2017 - 03.2018
HR Manager
C.H.I Fitness @ Fitness First
04.2017 - 03.2019
Diploma Human Resources Management and certified as HRM Manager - Human Resources Management
MIHRM
01.2016 - 12.2017
SEA Regional HR & Admin Manager
Yi Jia International Sdn Bhd
05.2014 - 02.2017
Operations Assistance Manager
Leading Global (M) Sdn Bhd
11.2012 - 04.2014
Operations Executive
Sushi Kin Sdn Bhd (Headquarters)
06.2012 - 10.2012
Sales Executive
Intrawedo Sdn Bhd
08.2010 - 05.2012
Customer Service Assistant & Event Management
Easy Pha-max Marketing Sdn Bhd
01.2009 - 07.2010
Business Development / Operation Executive
Easy Pha-max Marketing Sdn Bhd
01.2009 - 07.2010
Diploma in Advertising / Media Malaysia - Advertising/Media
Akedemi Kewartawanan Informasi Taima
01.2005 - 12.2006
Team Manager - HR Customer Service Delivery - APAC
Smith & Nephew
8 2023 - Current
Regional People Operations Manager - APAC
Enterpryze /Milner Browne
4 2019 - 07.2023
Team Spirit Workshop - undefined
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