Yong Seng Khoon
Marketing
1, Jalan Permas 11/12 Bandar Baru Permas Jaya, 81750, Masai, Johor
Summary
My name is Yong Seng Khoon. I graduated from BBA (Hons) in Marketing at Southern University College, Johor Bahru. I am a curious person who love to explore new things, such as knowledge, travel, and food.
Overview
2
2
years of professional experience
Work History
Waiter
Kedai Kopi Sin Yong
Johor Bahru
02.2013 - 08.2014
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Assistant Manager
Nanmar Motor Service Sdn Bhd
Johor Bahru
11.2017 - 03.2018
- Entering data via Microsoft Excel
- Communicate with automotive spare part suppliers and ensuring the product in good condition.
- Keeping invoices and submitting them to account department.
Shop Assistant
Justart Retail Berhad
Johor Bahru
12.2018 - 12.2020
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Making pastry.
Internship
OSS Advisory
Johor Bahru
02.2022 - 05.2023
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
BBA - (Hons) in Marketing
Southern University College
Johor Bahru 01.2021 - 02.2023
Skills
Research
Planning and Coordination
MS Office
Critical Thinking
Organization
Multitasking Abilities
Canva
Accomplishments
- First time on TV interviewed by the MediaCorp channel 8 about the views on the general election.
- Being elected as the president of student union without becoming a committee previously.
- Supervised team of 24 committees in student union.
- Documented and resolved sexual and verbal harassment issue which led to compromise.
- Becoming a Polling, counting, and barong agent (PACABA) during 15th general election.
Timeline
Internship
OSS Advisory
02.2022 - 05.2023
BBA - (Hons) in Marketing
Southern University College
01.2021 - 02.2023
Shop Assistant
Justart Retail Berhad
12.2018 - 12.2020
Assistant Manager
Nanmar Motor Service Sdn Bhd
11.2017 - 03.2018
Waiter
Kedai Kopi Sin Yong
02.2013 - 08.2014