YONG CHIN KEN
Sr. Sales Manager
Selangor
Summary
Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
SENIOR SALES MANAGER
DONG YANG ELEVATOR (M) SDN BHD
05.2019 - Current
- Responsible for leading sales and project teams to reach sales and order targets
- Primarily tasked with hiring and training team members, setting quotas, evaluating and adjusting performance, and developing processes that drive sales
- Lead sales and project teams, assess performances, evaluate training needs, and improve productivity of each member
- Develop and implement sales and project process, strategies after forecasting expected sales volumes and profits across the regions to reach and exceed sales objective
- Developed and executed sales strategies to penetrate new markets, resulting in 50% growth in sales revenue within 4 years
- Led sales team responsible for the lift and escalator product line, consistently achieving or exceeding revenue targets
- Analyzed sales data and market trends to forecast demand and make informed business recommendations
- Mentored and motivated the sales team, resulting in 10% increase in individual and team performance
- Implemented CRM tools to streamline sales processes and improve data-driven decision-making.
PROJECT SALES MANAGER
MEGAPOWER LEGRAND (M) SDN BHD
05.2018 - 04.2019
- Maintained and boosted sales volume, product mix, and selling price by aligning supply and demand, analyzing market trends, monitoring economic indicators, and overseeing competitive
- Lead central and northern region teams, assess performances, evaluate training needs, and improve productivity of each member
- Develop and implement sales strategies after forecasting expected sales volumes and profits across the regions to reach and exceed sales objective
- Fostered lucrative working relationships with customers resulted in achieving overall profitability, credibility, and customer satisfaction
- Complied with regional sales operational requirements by scheduling and assigning duties for sales teams and following up on sales activity in progress
- Supervised and managed 10 sales staff members, communicated job expectations, provided instructions, and supported and motivated team members to achieve targets and improved KPIs.
SENIOR SALES ENGINEER, MAJOR PROJECT
KONE ELEVATOR (M) SDN BHD
03.2009 - 04.2017
- Spearheaded in managing multi-faceted projects of over €2.5 million with complexity specifications, including Destination Control System, Double Deck lift, and Public Transportation segment
- Managed in negotiating contracts, gaining orders, and ensuring profitability and market price development
- Supported key management in submitting a tender by cost estimation and contract analysis
- Pursued customer plans for strategic and core 1 in Malaysia
- Cultivated profitable relationships with key decision makers and potential customers
- Formulated and monitored order documents across the globe, including China and Finland
- Liaised with stakeholders, including finance, project, and sales engineering in preparing for the tender bid process resulted in achieving seven out of ten tendering major projects
- Managed a portfolio of key accounts, nurturing long-term relationships, and ensuring high client retention rates
- Negotiated and closed deals worth 100 million Ringgit Malaysia, providing customized solutions to meet client needs effectively
- Conducted training sessions for sales staff and channel partners to enhance product knowledge and sales capabilities
- Honored with the KONE President's Award in recognition of remarkable order accomplishments during the 2015-16 fiscal year
- Surpassed sales targets by contributing to a remarkable 20% of total unit sales and an impressive RM 100/450 million in revenue
- Collaborated with cross-functional stakeholders including finance, project management, and sales engineering, resulting in a 70% success rate in winning major projects through meticulously prepared tender bids
- Implemented CRM tools to streamline sales processes and improve data-driven decision-making.
SALES EXECUTIVE, MODERNISATION SALES
OTIS ELEVATOR COMPANY (M) SDN BHD
01.2007 - 02.2009
- Accurately reported to key decision makers regarding matters related to the sites to effectively participate in tendering, quotation, submission, and ordering
- Led market research, assessed customer needs, recruited and trained sales staff, implemented marketing plans, and set sales targets
- Negotiated contract agreements with external parties on favorable terms and conducted outside/inside sales in B2B and B2C environments
- Oversaw daily operations, forecasted annual profits, resolved customer complaints, and found ways to increase customer satisfaction
- Designed and delivered product presentations and product knowledge classes to potential and existing clients
- Educated employees on new products, customer service strategies, and regulatory changes in the industry
- Modernized number of brands, including Schindler and Hitachi to Otis; secured Intermark office tower and KL plaza mall order.
Education
Master in Business Administration -
INTI International Universities & Colleges
Kuala Lumpur, Malaysia 01.2021 - 05.2023
Advance Diploma in Computer Studies (Network & Business) - undefined
Informatics College
Kuala Lumpur, Malaysia 03.1999 -
Skills
Key Account ManagementMarket Research and AnalysisTeam Leadership and MotivationNegotiation and Closing DealsCustomer Relationship ManagementMicrosoft WordMicrosoft ExcelMicrosoft Power PointAutoCADCRM SalesforceSAP Application
Rapport and Relationship Building
Business Growth and Retention
Negotiation Expertise
Sales Presentations
Pipeline Management
Contract Negotiations
Solution Selling
New Business Development
Client Relationship Management
CRM Software
Analytical Problem Solver
Accomplishments
- Sales Champion League (Winner) | year 2015 | KONE Corporation Headquarter
- Winning Project: PNB KL 118 | Mass Rapid Transit, Line 1 | KLCC Lot 91 Sapura Tower | 8 Conlay, KLCC | W Hotel, KLCC | Ilham Baru /IB Tower
Motivated
I know that I am self-motivated. I give my all to any project and am always looking ahead to the next task at hand. Successfully completing one project and moving on to the next one is very exciting for me. I am passionate about my work and truly enjoy working toward the next big goal.
Leadership Managing
Responsible ensuring the teams achieve organizational goals and maintain performance standards in the workplace. Lead by example, take control and provide the employees with clear guidance and direction. Additionally, making decisions that are in the best interest of both the business and the employees.
Timeline
Master in Business Administration -
INTI International Universities & Colleges
01.2021 - 05.2023
SENIOR SALES MANAGER
DONG YANG ELEVATOR (M) SDN BHD
05.2019 - Current
PROJECT SALES MANAGER
MEGAPOWER LEGRAND (M) SDN BHD
05.2018 - 04.2019
SENIOR SALES ENGINEER, MAJOR PROJECT
KONE ELEVATOR (M) SDN BHD
03.2009 - 04.2017
SALES EXECUTIVE, MODERNISATION SALES
OTIS ELEVATOR COMPANY (M) SDN BHD
01.2007 - 02.2009
Advance Diploma in Computer Studies (Network & Business) - undefined
Informatics College
03.1999 -