Yarmy Mohiyar
Support Account Manager (IT Support)
Bandar Bukit Puchong 2,Puchong, Selangor
Summary
Support Account Manager with over 10+ years of experience at managing any size IT enterprise infrastructure in a cost-effective and time-efficient manner, adding value to the company. Solid knowledge of IT system research and implementation, network design and implementation, data management, security, and IT strategies. Skilled at creatively solving problems, negotiating with vendors and end-users, managing complex projects, working under pressure, managing crisis and collaborating across the organization
Overview
20
20
years of professional experience
3
3
years of post-secondary education
4
4
Certificates
Work History
Support Account Manager (IT)
Zen Computer Systems
CBD 2, Cyberjaya, Selangor
09.2019 - Current
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- To lead Network Operation Center (NOC) department for 24x7 operational, monitoring over 20 customers in Klang Valley in area with Pulseway and PulseSecure.
- Cross-trained existing employees to maximize team agility and performance.
- Managed, tested, and administered MS SQL databases and related services, implemented database backup solution that decreased operational downtime by 15%.
- Managed and maintained hybrid cloud infrastructure, integrating on-premises servers with public cloud services for optimal scalability and cost efficiency.
- Developed and documented standard operating procedures (SOPs) for system administration tasks, improving operational efficiency and knowledge sharing.
Senior Systems Engineer
Zen Computer Systems
CBD 2, Cyberjaya, Selangor
11.2017 - 08.2019
- Possessing basic to intermediate knowledge of systems and/or network operations, systems utilities and tools used to install, configure, and maintain operating and/or network systems, systems software and hardware.
- Managed project to transition physical servers to virtual environment, reducing hardware costs by 40%.
- Administered and maintained Hyperconverged Infrastructure (HCI) server environment, including Windows and Linux servers, ensuring high availability and optimal performance using Nutanix, VMWare vSphere and Hyper-V technology.
- Collaborated with backup engineers to design and implement backup solution such as Veeam, Commvault and Cohesity.
- Managed Microsoft Exchange Server environment, including on-prem as well Office365 mailbox administration, email routing, and anti-spam measures.
- Mentored junior engineers in advanced concepts, fostering professional development within team
Senior Product Engineer
Microdium Distribution Sdn Bhd
Jalan Klang Lama, KL State
07.2015 - 02.2017
- Worked directly with sales, product management, quality and design engineering to address customer concerns and identify potential product improvements such as R1Soft and Altaro backup, Mailstore Email Archiving, CIBECS, FortiGate, and ESET32.
- Drafted clear technical documentation, detailing product design specifications.
- Supported customer communication to facilitate and improve product quality and conducting training to enhance customer's skill.
- Improved product quality with rigorous testing procedures, identifying areas for improvement and implementing corrective actions.
System Engineer
MRCB Multimedia Consortium Sdn Bhd
Plaza Perangsang, Section 13, Shah Alam, Selangor
02.2006 - 03.2015
- Responsible for all user organizations, workspaces, and user configuration management within VMWARE and Hyper-V lab manager.
- Supporting both HPE hardware and EMC storage arrays and all associated fiber channel storage area network devices.
- Implementing TCP/IP networking infrastructure to include IP, subnet and VLAN design management to almost 15% of customers requirement.
- Supporting systems installed, operated, and maintained for user base include Active Directory and group policy deployment, DNS, DHCP, Microsoft Exchange.
- Managed Active Directory services, including user provisioning, group policy management, and domain controller maintenance.
- Provided on-call support for system emergencies, resolving critical issues promptly and minimizing service disruptions.
- Participated in incident response activities, investigating and resolving system outages and security breaches.
Linux System Engineer
XYBASE Sdn Bhd
Tropicana Tower, Damansara, Selangor
02.2004 - 01.2006
- Strong working knowledge of Unix system fundamentals and common network protocols to manage over 30 customers in Data Center.
- Experience managing Linux/UNIX operating systems in heterogeneous environment (Red hat, Centos, Ubuntu and Kali) AIX based system and manage to reduce Microsoft based OS almost 45% per year.
- Solid understanding of networked computing environment concepts.
- Implemented regular backup strategies to ensure data integrity and availability during potential hardware failures or disasters for customers.
- To lead Application team for product deployment involving designing hardware infrastructures; Servers, Switches, Router and Firewall
- Enhanced team collaboration efforts by documenting standard operating procedures, contributing to knowledge sharing among peers
Education
Bachelor of Science - Information Technology
National University of Malaysia (UKM)
Bangi, Selangor, Malaysia 03.1996 - 08.1999
Skills
Veeam Backup & Replication
undefinedAccomplishments
- Successfully recover one customer environment which been attacked by Ransomware in 2021
- Successfully lead task to relocate user Data Center to newly designated with 3-tier DC facilities
Certification
Nutanix Certified Professional
Timeline
Nutanix Certified Professional
02-2021
HPE Infrastructure Analyst
07-2020
Support Account Manager (IT)
Zen Computer Systems
09.2019 - Current
Sophos Certified Engineer
01-2019
Senior Systems Engineer
Zen Computer Systems
11.2017 - 08.2019
Senior Product Engineer
Microdium Distribution Sdn Bhd
07.2015 - 02.2017
MCSE, MCSA , MCP 2008
03-2010
System Engineer
MRCB Multimedia Consortium Sdn Bhd
02.2006 - 03.2015
Linux System Engineer
XYBASE Sdn Bhd
02.2004 - 01.2006
Bachelor of Science - Information Technology
National University of Malaysia (UKM)
03.1996 - 08.1999
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