Veeshanthan Sandran Mogan
IT Technical Support Engineer
Kajang
Summary
Astute Technical Support Engineer with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
IT Technical Support Engineer
Teamcloud Solution
9 2022 - Current
- Support daily Tickets from emails and whatsapp group
- Identify and diagnose issues and problems reported by users.
- Check backup status everyday
- Fix the backup issue if there is failure status ( VeemBackup & Replication and Storagecraft shadowprotect)
- Provide Remote and on-site support to end users on server, desktop and network related challenges
- Configure managed switch (Aruba,HP & Microtik ) and setup in customer site
- Configure firewall such as block internet, Open Port, Allow Internal/ external IP address, Reserverd IP address, Create VPN user, Block websites. (Sophos Firewall & Fortigate Firewall)
- Setting up a server with VMWare ESXi, creating a virtual machine (VM), installing Windows Server on it, and configuring it.
- Monthly disaster recovery and do documentation on disaster recovery result ( ShadowProtect )
- Manage MS365, Exchange server, Cpanel such as creating user, Backup /Recover emails, Delete user, Reset or disable user email.
- Managed Active Directory user account such as creating new user account, Disable account, Reset Password etc.
- Recover data from faultyHardisk
- Renew SSL Certification every year for customer in ADFS/Web Application Proxy and IIS Manager.
Associate Consultant
Persolkelly
02.2022 - 08.2022
- Outsourced recruitment partner to assist colleagues in Singapore in securing fine talents for their clients
- Handles direct job applications from job advertisements
- Understand the client's background, requirements, job role and description before sourcing for candidates
- Headhunt through market mapping, referrals, and networking
- Maintaining of candidate talent database in order to source new job orders with ease
- Sourcing the best candidate for clients
- Manage candidates and build trust to ensure a successful recruitment process
- Handle Interview preparation with candidates to ensure the candidates are ready and give a short brief about the client’s company and job description
- Handle interview debriefing to gather candidate's feedback and manage candidate's expectations.
Software Developer
MaxSystem Solution(Internship)
06.2021 - 09.2021
- Enhance existing systems and gather additional requirements from user
- Researching, designing, implementing and managing software programs
- Modify the design of the system according to the requirements from the user
- Design the system architecture, structure, diagrams and study the API design of the system before implementing coding
- Writing and implementing efficient coding (Example: password change after 90 days)
- Troubleshooting any errors in the system
- Identifying areas for modification in existing programs and subsequently developing these modifications.
Desktop Support
INFOSYS Network
01.2018 - 11.2018
- Provided maintenance and troubleshooting for network related service issues including performance, outrages and anomalous for computers and servers
- Configured and installed hardware and software/ Replacement of faulty hardware
- Troubleshooting issues with Windows 10 PC/laptop including network issues, using the ping and ipconfig command and handling LAN cable connection between PC to PC and PC to LAN ports
- Analyze impact of system patches and updates
- Backing up & Recovery of hard-disk images
- Setting up O365 on User’s laptop/Pc
- Installing and configuring network equipment including routers, switches and cabling
- Evaluate network performance and find ways to improvement
- Installed CCTV with network connection as a project.
Front Office
Hotel Al-Abraar (Part-Time)
04.2017 - 04.2018
- Handling check in and check out processes
- Coordinating with other departments to ensure the rooms are clean and ready for check in
- Handles online booking through online travel agencies ( Booking.com, Agoda, Traveloka)
- Handling day-to-day operations from incoming and outgoing calls as well as providing professional customer service to clients pertaining rooms
- Handle Al-Abraar's social media account ( Facebook ) by actively posting updates and promotion related to the hotel.
Education
Bachelor of Computer Science in Computer And Network Technology -
UOW Malaysia KDU Penang University College
Penang 04.2001 -
Diploma in Information Technology -
International College of Yayasan Melaka
11.2018
Skills
Software installation
Application Troubleshooting
Routing & Switching
Windows Server
Linux/Windows/ Mac
VMware
Shadow Protect Backup
Veeam Backup & Replication
VPN
fortigate/Sophos
IIS Manager
C Panel
Router/Switch
Networking
Repair Laptop/PC/Servers/ Phones
Certification
MTA: Networking Fundamentals Certified
Achievement
Created a booking system which was my final year project and implemented in the hotel Al- Abrar
Personal Information
Nationality: Malaysian
Timeline
Associate Consultant
Persolkelly
02.2022 - 08.2022
Software Developer
MaxSystem Solution(Internship)
06.2021 - 09.2021
MTA: Networking Fundamentals Certified
12-2019
Desktop Support
INFOSYS Network
01.2018 - 11.2018
Front Office
Hotel Al-Abraar (Part-Time)
04.2017 - 04.2018
Bachelor of Computer Science in Computer And Network Technology -
UOW Malaysia KDU Penang University College
04.2001 -
IT Technical Support Engineer
Teamcloud Solution
9 2022 - Current
Diploma in Information Technology -
International College of Yayasan Melaka